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My least favorite sales technique
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Recently I used a duplication vendor for two jobs. The first one they delivered on time, but more than 5 units had corrupt data. 5 out of a few thousand is a reasonable tolerance, but more than that and you are afraid to distribute any. The vendor’s response, “hmm, it seems our duplicator outsourced the job to save costs. Sorry”
My response “well, you already charged me a large sum of money, what are you going to do for me?”
This went on and on until they A) said they would refund my money if I return the order and B) said they would get me a discounted price the next time.
The 2nd job (simultaneous) was delivered 2 days late to the correct address but in the wrong state!&^%$
Again I got the same spiel from the owner – we’ll get you a great price on your next job.
Yeah right. Excuses and promises don’t make up for shoddy work.
Well, the next time I will find a vendor who charges a fair price and who can deliver.
A bit off topic Nick, but I know what you mean.
It is a buyer’s market for vendors. Vendors need to remember this.
Mike
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lol
“I know we didn’t do a good job this time… we’ll be even cheaper next time!”
Reminds me of a job interview I was in once. Head guy told me I was over qualified. I told him “yeah but I don’t plan on doing my best.”
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[grinner hester] “Reminds me of a job interview I was in once. Head guy told me I was over qualified. I told him “yeah but I don’t plan on doing my best.””
Classic!
Jason Jenkins
Flowmotion Media
Video production… with style! -
Fair warning – I’m stealing that one!
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The two absolute worst companies at this: Jiffy Lube and EZ Lube. I don’t patronize either anymore after too many years of telling the guy “no, I DON’T need XYZ done.”
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Personally, I’m usually a little too quick to say ‘no problem!’ to clients’ [ask my director, he usually turns and looks at me with concern/horror when I’m on the phone :P] – because I know most things CAN be done… it just might take a whole lot of hassle, time and research.
But when you’re running a business and doing this professionally, sometimes you need to be a bit more measured in what you promise. In general, we act in good faith and help out whenever we can, if we have the time and resources. But sometimes, we need to bite the bullet and turn down the often last minute requests to throw in a freebie or make that change on something that’s already prepped for delivery.
Though a new client we took on recently told us of something that really takes the cake: they asked the production house that did their previous corporate video how much it would cost to get the masters from them. They replied something along the line of a four-figure amount for one SCENE. Whoaaaaa. It’s nothing spectacular or involves talents… basically straight up interviews with the clients’ own partners. Kinda gives the rest of us a bad name… and end up making clients write ridiculous T&Cs like “unlimited revisions” because they’ve been burnt before.
Kai
FCP Editor / Producer with Intuitive Films
https://kai-fcp-editor.blogspot.com
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At Intuitive Films, We Create: TV Commercials, Documentaries, Corporate Videos and Feature Films
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“Reminds me of a job interview I was in once. Head guy told me I was over qualified. I told him “yeah but I don’t plan on doing my best.”
LOL,I almost spewed coffee on my monitor.
J.Cummings
Chicago
HDX-900/HDW-730S/DXC-D50
847-220-3172
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