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Forums Adobe After Effects Monitor switches off comp preview and monitor goes blank

  • Monitor switches off comp preview and monitor goes blank

  • Lori Newman

    September 22, 2020 at 6:32 pm

    Hi,

    Does anyone have this problem? I have two monitors. One is for my timeline, and I use the other to preview my compositions. Frequently when I’m working on something, if I use an

    arrow key, sometimes I don’t know what causes it, I lose the picture on my monitor. If I click on any other composition I regain the preview monitor connection. I can and have lived with it for a long time, but I’m wondering if there’s a solution to this. Thanks.

  • Michael Szalapski

    September 22, 2020 at 6:45 pm

    Are you using Mercury Transmit to push the signal to your second monitor or do you just drag the comp panel over to that monitor?

    What OS are you using?

    What GPU?

  • Lori Newman

    September 22, 2020 at 7:09 pm

    I’m using OS Mojave 10.14.6. I have a MacPro, (late 2013), 3.5 GHZ 6-core Intel Xeon E5. Yes I use Mercury Transmit and drag window over.

  • Michael Szalapski

    September 22, 2020 at 7:17 pm

    If you’re using Mercury Transmit, you shouldn’t need to drag any windows anywhere.

  • Lori Newman

    September 22, 2020 at 7:20 pm

    You’re right, I just turn it on with Mercury Transit I guess.

  • Michael Szalapski

    September 22, 2020 at 7:46 pm

    I’ve found Mercury Transmit can occasionally get cranky. I haven’t quite nailed down what’s causing it for me either. Does toggling Mercury Transmit off and on again make it return? / on the numpad is the key command, I believe.

  • Lori Newman

    September 22, 2020 at 7:50 pm

    I can’t get the / key to do anything…

  • Michael Szalapski

    September 22, 2020 at 8:24 pm

    Are you using the one on your main keyboard or the number pad?

  • Lori Newman

    September 22, 2020 at 8:31 pm

    number pad

  • Lori Newman

    September 22, 2020 at 8:32 pm

    I just tried it again and it worked… thanks

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