Media Needs to be Restored

[Susana Travieso]

Maggie -I bought the adapter 1 year ago, it’s a Hoodman. I’ve had problems with both, the 32G and the 16G. Will look at the link to upgrade the firmware, but I am considering sending it to Sony. Thanks

[Susana Travieso]

Thanks for the advise. Will look at the website and decide what to do. Most of the replies indicate that I can do it. There are no Sony places in the DC area, so I would have to ship it.

[Susana Travieso]

Ian –should I upgrade first to the lower numbers, or I can go strait to the latest version?
Thanks so much for the advise.

[Ian Cook]

You can go directly to 1.20, which is the latest. It’s a fairly simple procedure; basically you copy the firmware file to an SXS card and update from the camera menu (Others–>Version Up). It is safe and is meant to be performed by users/operators but if you’d prefer to send it in Sony will do it for you. If you’d like assistance upgrading it yourself you can call 800 883 6817 and someone from the support team will walk you through it. Note that this is a US toll free #.

US download with instructions and release notes:

https://www.servicesplus.sel.sony.com/sony-software-model-PMWEX1R.aspx

[Susana Travieso]

Thank you so much. Will do.
Susana

[Marek Bilski]

Hi Susana, Ok, so it is the firmware…if you feel comfortable with sending your EX1R to Sony for an upgrade, that’s cool. We are also more than happy to help you, guide you through it. Best- Maggie

MxM Express

[Susana Travieso]

OK, Maggie, I appreciate your help.
Susana