has anyone used mdistribute.com?

[Ryan Austine]

Hi Todd, just to clarify we’re not entirely ditching off shore customer support – we are ditching only the Chat support product. Our parent company Golivemobile.com has technical offices in Bangalore and Coimbatore, India, as well as in Philippines. As such, our off shore teams are the ones who built mD, and they are providing what I feel is pretty darn good customer support via the e-mail ticket desk. Our Indian and Philippine teams are highly educated and talented, although I won’t deny the occasional English language gaffe 😉

The problem with our Chat support team is it was not employees of our company, it was OUTSOURCED. So frankly I think the quality would have been low whether it was India or American.

Regards,

Ryan Austine
Content Director
https://www.mDistribute.com/

[Ryan Austine]

Hi Robert, we really do appreciate the continued positive and negative feedback – thanks! Regarding your latest point, we aren’t fully decided on the details of our plan there yet, however based on all the feedback we are planning to fully or partially expose the content catalog to the public. So, assuming we proceed with that plan you will in fact be able to see the exact presentation of your content. Just for your knowledge, though, buyer’s are presented with the following for each film in the catalog:

– the film information which you provided upon upload (plus our assigned mD Rating)
– the filmmaker profile information you provided upon registration (name, company, website, imdb link, country, profile pic)
– an “Add to Cart” icon
– ability to view the content via streaming SWF (fairly low resolution, like youtube)

Regards,

Ryan Austine
Content Director
https://www.mDistribute.com/

[Ryan Austine]

Hi all, we have implemented many of the suggestions proposed in this thread, such as Buyer/Seller messaging and public viewing of the content catalog.

I look forward to any further suggestions you guys can offer, or any positive/negative feedback. Thanks again for all your support.

Regards,

Ryan Austine
Content Director
https://www.mDistribute.com/

[Cassidy Curtis]

Ryan just invited me to license a film of mine on mDistribute, and I found this thread while mulling it over. Great discussion, everybody!

I’m curious to see how other filmmakers are feeling about mDistribute, now that they’ve added these new features. Robert Knafo, how’s it working out for you? What kind of information do you get about the buyers who have licensed your videos? Do you feel like you understand the context(s) in which your videos are being shown? And if you don’t mind sharing, how many times have your videos been bought so far? (Feel free to contact me offline if you don’t want to share this info in public!)

-Cassidy Curtis

https://otherthings.com
https://otherthings.blip.tv
https://vimeo.com/cassidy

[Fran Glass]

I was wondering…after you sell a license, how long does it take to show up in your PayPal account. I sold something about a week ago and have yet to see it. How long did it take for you all or anyone else that has sold a license before you actually “saw” the payment? I would appreciate it. Thank you.

[Ron Lindeboom]

[Fran Glass] “I sold something about a week ago and have yet to see it. How long did it take for you all or anyone else that has sold a license before you actually “saw” the payment?”

Most of these kinds of things take 90 to 120 days before they pay you.

They sit on your money and use the “float” to make the interest off the people they are “floating.”

It is the customary way most of these companies do things. These people may be different (please report if they are), but I wouldn’t expect anything before 90 to 120 days.

Ron Lindeboom

[Fran Glass]

mDistribute emailed the following message to me when I asked them when I should expct to see the funds:

Hi,

We apologize for the confusion and inconvenience this has caused you.

The rule is: When a buyer purchases a content, we will immediately
forward the funds to your PayPal account after deducting our transaction
fee.

In your case, we are very sorry for the delay…the management team is
now working so we can transfer the appropriate funds to your Paypal account.

Rest assured that this incident will never happen again.

Best Regards,
mDistribute Helpdesk Team

Now this is different from waiting 90 tp 120 days to see a payment. Why didn’t they just tell me that instead of giving me the run around?

[Fran Glass]

I also notice that mDistribute does’t have a contact number so it’s impossible to talk to a living person. It doesn’t tell you anywhere on the website about how long it takes payments to post after licenses are sold. Its very unprofessional to have people wondering when they will receive funds for selling the material they worked so hard to create. All they have are a few email addresses and a suggestion box.

[Fran Glass]

Just wanted to let everyone know that mDistribute is not a scam. They were late with my payment but did give me compensation of an extra 10% of my earnings for the inconvenience. Thanks for the response everyone!

Fran Glass

[Andy Rodriguez]

About a year ago, I was approached by Ryan and the good folks at mDistribute to list my production library there. I thought it was, for the most part, a good idea and over the next 4 months, attempted to load very large files to mDistribute. A person by the name of “Dolly” had sent me a Filezilla ftp interface to download for the large files, and still no results…after taking 6 months off, have recently tried to upload again, and again, no luck. It has now been over a year in trying. Not getting any help from mDistribute.

Does anyone know how to upload large (+1 Gb and higher) to mDistribute using Filezilla? Or perhaps can suggest another mobile content distributor I might have better luck with?