FedEx

[Emre Tufekci s.o.a.]

My rant is not about the printing and updates that may be crippling some businesses but with FedEx all together. Now this may be a regional thing but FedEx where I live does not work.

I have had overnight shipments sent to me with 2 people waiting for the truck all day (literally looking out the window all day long) and they would never show up. Then I would get a message that said “No one available to receive package, re-attempt delivery next day”.

This has happened about 7-8 times where they simply will not deliver packages.

I switched to UPS and have never had a package delivered late in fact the driver would see there are no cars parked so would drive back 2-3 times until he would be sure there is somebody there to pick up the package as opposed to just leave it on the steps or attempt delivery the next day.

No more FedEx for us.

Emre Tufekci
http://www.productionpit.com

[Todd Terry]

Well, even though I was on a FedEx rant earlier, I would counter Emre’s bad experience with a positive one or two.

The FedEx drivers that come by our place… especially one particular driver, Marty… are just great.

Once I was the only person scheduled to be working in our office one day (everyone else was on location), and I decided to go into work late that morning. Marty tried to deliver an important package to the studio, but everything was locked up tight as a drum. He drove it to my house, where I was still home. Unbelievable.

Another time I was flying out of town early, but had an important package being sent to me that I needed to take with me… but it was still out on the FedEx truck for delivery. The local FedEx lady tracked Marty down, who called me and said “I’m not delivering in your neighborhood for a couple of hours, but if you can meet me at such-and-such corner by the so-and-so building downtown in 10 minutes I can dig it out for you.”

I’ve actually had great service from FedEx through the years, and when we travel to shoot on location I actually ship all my gear in advance by FedEx (even though it costs a fortune)… and they have never lost or damaged anything (I can’t say that for the airlines).

BUT… their new shipping software sucks. Out loud.

T2

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Todd Terry
Creative Director
Fantastic Plastic Entertainment, Inc.
fantasticplastic.com

[Nick Griffin]

Funny how local and/or regional this can be. Where we are it’s UPS that sucks and FedEx that’s quite reliable. I believe that we’ve had drivers simply decide that they’re not willing to come down our driveway and turn around so (in the tone of the Seinfeld Soup Nazi), “No UPS for you!”