FCPX crashes immediately when selecting share master file

[Rebecca Way]

So the problem file was com.matrox.vpg.MPEG2IFrame.component within the Quicktime Library folder. Once I deleted the file, there were no problems at all.

[Jeremy Garchow]

[Rebecca Way] “So the problem file was com.matrox.vpg.MPEG2IFrame.component within the Quicktime Library folder. Once I deleted the file, there were no problems at all.”

Thanks so much.

Do you have matrox hardware attached to this machine?

When is that last time the drivers were updated?

[Rebecca Way]

I don’t have any matrox hardware attached. I installed the component a while ago as I was working with some avi files that needed the codec to playback.

[Jeremy Garchow]

Thanks, Rebecca.

Jeremy

[Joe Gallant]

THANK YOU. Ended up deleting all of the quicktime components (they’re backed up for when I have time to put them back. Now exporting perfectly 🙂

[Nikhil Agrawal]

What’s the process?
I am stuck on the same thing from last 3 days and have explored many articles, desperately need help, thanks in advance

[Joe Marler]

[Nikhil Agrawal] “I am stuck on the same thing from last 3 days and have explored many articles, desperately need help”

We need to know the specifics: what version of FCPX, what version of MacOS, the year and model of Mac, and the specifics of the codec. Also state the problem history: when did it start, did this coincide with any known update, etc.

To get the codec specifics play it in Quicktime Player and do CMD+I, then post that information.

[Nikhil Agrawal]

I am using FCP 10.3.4 (Also tried 10.4, same issue) on MAC os 10.13.6. Bought in 2013 (released on november 2012)… Model iMac 21.5 inch core i5 2.7
I used FCP for the first time on this Computer. So it just happened, like no successful projects in here yet. No known recent updates.
I did not understand about the codecs? What exactly should I play On quicktime and find the codecs, the project has multiple videos.

[Joe Marler]

[Nikhil Agrawal] “I am using FCP 10.3.4 (Also tried 10.4, same issue) on MAC os 10.13.6. Bought in 2013 (released on november 2012)… Model iMac 21.5 inch core i5 2.7”

There have been several reports of older versions of FCPX running on older versions of MacOS which suddenly began crashing during export. We don’t know the cause, although one user apparently traced his to an updated file in /System/Library/PrivateFrameworks/MobileDevice.framework

In that case he recovered the previous version of that file from backup and the crashes went away.

The resolution of the other cases is unknown because they are still happening or if resolved, the people don’t post the solution or they never post enough information to pursue it.

Logically it might be caused by some type of software update, such as the above file which might be part of iTunes. But we just don’t know.

The fastest approach is update to the latest possible versions of MacOS and FCPX on your current hardware. These have many fixes and starting with FCPX 10.4.7 it’s considerably faster. The only issue I’m aware of is a narrow problem with playback of certain HEVC codecs on 10.4.7. As always with any upgrade make sure you have good backups, and especially save the current versions of Final Cut Pro.app in /Applications and any FCPX libraries.

If it is fixed in an update, then you will have saved tremendous amounts of time trying to debug a problem. If it’s not fixed you won’t generally be any worse off. However – Catalina does not support 32-bit apps or utilities so if upgrading from an old version for purposes of troubleshooting, don’t go beyond Mojave.

That said, on the current versions you can try these steps:

– Disable background rendering in FCPX Preferences>Playback>Background render (clear check box).
– Delete all render files: File>Delete Generated Library Files>Delete Render Files>All
– Select all clips in timeline with CMD+A
– Do one-time render of all clips in timeline with CTRL+R. State if that hangs or crashes.
– If render phase completes OK, then export using these settings: File>Share>Master File>Settings, Format: Computer, Video Codec: H.264 Faster Encode, Resolution: 1920×1080
– When doing the above export, pick a different output location in a different folder than you previously used.

If it still crashes please post the call stack of the crashing thread. Do not post the entire crash log just the thread that crashed.

Other standard troubleshooting steps:

Be certain you are not running the Chrome browser or any browser based on Chrome. It is poorly behaved and saturates the VideoToolBox framework, causing FCPX to become unstable. We had one reliable report where complete removal of Chrome was required to stop the problem.

Be certain you have at least 15% free space on all hard drives. Insufficient drive space can cause FCPX or any other app to behave unpredictably, and render/export takes a lot of disk space.

Be certain that all hard drives are locally attached and HFS+ formatted, not ExFAT nor NAS drives.

Make sure you are running the latest version of Apple Pro Video Formats. Prior to Mojave this is updated via the Mac App Store. Starting with Mojave it is updated in System Preferences>Software Update. To inspect the current version, do About This Mac>System Report>Software>Installations, then scroll down to Pro Video Formats and note the highest installed version number. On Catalina it is 2.1.1, I don’t remember the highest on previous MacOS versions, maybe 2.0.7.

[Nikhil Agrawal]

Thank you so much for such a detailed response. You are very generous to do that. I hope this could help many others facing the issue. As for me, I updated to Mojave just this morning and have been running the later version of FCP, so my library updated and rendered/ shared all fine.
Genuinely thank you so much for your help though… I have really not expected such elaborated response, much respect!