DVD Decoder for PC (and Mac?)

[Ss Scott]

Bob,

I appreciate your pointing out the readme issue. This is a legacy file from IA Player 2.0 that was never updated when IA Player 2.6 replaced it in eDVD 4. Should be able to correct that in the forthcoming eDVD 4.1 release. I also appreciate your pointing out that eDVD is not listed in the Pro products support area. Both very helpful.

My apologies for the inconveniences you have incurred. I am available to answer questions you may have.

Best regards,

Scott Epstein
eDVD Product Manager

[Bob Cole]

[digitalideations] “I appreciate your pointing out the readme issue.”

Actually that was the astute Dave Friend.

But thanks very much indeed for introducing yourself and taking these comments so constructively. I appreciate it.

Great software + Great support? Sounds wonderful.

— Bob Cole

[Dave Friend]

Hi Scott,

Thanks for taking notice and responding.

I would really like to login to SonicOnline but it insists that I don’t have a registered email. Correct me if I am wrong, but I recall the install of eDVD offering (insisting on?) registration and I’m quite certain I did. If I am wrong and did not register as part of the install I would register on the Sonic website – if there was any way to do so!

In the mean time I have a client who is more than a little put-off by the discrepancy in the readme file. I need an immediate fix. This issue is about to cost my company a contract worth tens of thousands – and potentially much, much more. I need a hero.

Dave Friend
Precision Powerhouse
Minneapolis
612-333-9111
davidf@power-house.com

[Dave Friend]

I want to report that Sonic has contacted me and been very helpful. It is fantastic to see a company respond to end-user problems voiced in an open and public arena like the COW. In particular, eDVD Product Manager Scott Epstein’s efforts on my behalf have been outstanding. He has offered ideas to work around the readme file discrepancy (only needed until the upcoming update is released) and provided other information that has helped me win back my client