CatDV Re-archive footage with Cache-A

[Lindsay Simpson]

Hi Rolf,

Just wanted to touch base here as I haven’t received a response from the last email I sent you including the system specs you requested. Perhaps my email was caught in your spam filter? I don’t mean to seem pushy, I am just eager for some feedback and to continue moving in a positive direction to get our plug-in working.

I am happy to provide any and all details you may feel to be of importance. I can even provide step by step screen shots etc. Just let me know how I can help facilitate this. At this point I’m stumped and out of ideas (at least for today) of what other factors to test in terms of isolating an issue specific to our system. Could an uninstall/re-install of CatDV have any affect?

Thanks again for your patience and feedback,

Lindsay

[Rolf Howarth]

Sorry, I thought I did reply (see below). We plan to increase the timeout in the next release.

[Rolf Howarth] “Using the Cache-A API, CatDV queues a list of files to be restored one by one. Normally adding individual files returns very quickly, so there’s a timeout of 5sec, but it seems that occasionally the Cache-A doesn’t respond in time so it times out. We’ll increase the timeout in the next release of CatDV but for now you should be able to wait a little while then repeat the restore command until it successfully restores all the files. Apologies for the inconvenience.”

[Lindsay Simpson]

Hi Rolf,

Sorry for the confusion, but when I asked about your reply, I was referring to the email correspondence we had begun specifically regarding my systems inability to archive anything from the CatDV plug-in. I responded to your email with all of the information you requested, which I have copied below, and have yet to receive a response in that correspondence.

“Cache-A Version: 2.1.14
CatDV Pro 9.0.6
Windows 7 Ultimate

The Cache-A is only mounted on one machine and it is a NAS mounted drive with 1 Gb/s speed. The source media that is being pushed to the vtape for archive is sitting on a RAID-0 array with an SAS connection.

I am not playing media from the vtape, but yes I am simply using the vtape as the appropriate conduit to archive files to tape.

Yes, it consistently archives okay using the Finder if I first copy files to a CacheA share, internal HD, and then move the files into the vtape. This is the only way I have performed a successful, error free archive. I have documented that if files copied to the Cache share, internal HD, are copied and pasted to the vtape rather than dragged and dropped or moved, I received the same ‘resource temporarily unavailable’ error.

Yes, it fails every attempt I have made in CatDV, which I agree is very strange. ”

Thank you,

Lindsay