CalDigit SuperShare

[Jared Picune]

No it is not on the switch. You need to install the SAN software on each client.

Jared Picune CalDigit. Serious Storage.

[Rui Peres]

Doug Basset said
“It sounds too good to be true. There must be something I’m missing.” and i totally agree.
A month ago I bought a Caldigit Supershare with 2xHDPro 16Tb to work with 2 Avid Media Composer 5.5, 1 Final Cut, 4 After Effects. I have the metaSan installed but I can not work in the storage. Avid can not capture to the storage, the other machines can’t work either. I don’t have special permissions so far, all user can read & write.
But the funniest thing is that Caldigit say talk to Tiger Technology (metaSan) the hardware is ok, Tiger don’t say nothing and I start to think I should have chosen Avid Unity instead of Supershare.
Ok now that i already said the problem is anyone here that can help me to put this to work like they say it will work?

Thanks in advanced

Rui Peres

PS: I’m a little disgusted with the situation. Sorry.

[Bernard Lamborelle]

Hi Rui,

Where are you located?

What do you mean by “I have the metaSan installed but I can not work in the storage. Avid can not capture to the storage, the other machines can’t work either”?

This is a very vague statement and it is pretty much impossible to help without more information.

A few question to get started:
1- are your Avid Windows- or Mac-based?
2- is your file system NTFS or HFS+?
3- do you have a dedicated metadata controller?
4- are you able to read/write to the SAN storage at full speed?

Cheers,

Bernard Lamborelle
bernard at tiger-technology dot com
http://www.tiger-technology.com
514-667-2015

[Rui Peres]

Hi Bernard,

I’m in Portugal.

“What do you mean by “I have the metaSan installed but I can not work in the storage. Avid can not capture to the storage, the other machines can’t work either”?”

I have 1 PC (Win7 64Bit)running metaSan server and the metaSan client istalled in all machines. The Avid Media Composer can’t capture to the storage and when I try to do so the answer is File’M:Avid MediaFilesMXF1CreatingCreating6′ not Found.

and the other machines can’t index the volumes of the storage (can’t do a search for example).

This is a very vague statement and it is pretty much impossible to help without more information.

A few question to get started:
1- are your Avid Windows- or Mac-based?
Avid are Windows (1 is Win 7 64 and the other is XP 32.

2- is your file system NTFS or HFS+?
NTFS

3- do you have a dedicated metadata controller?
YES

4- are you able to read/write to the SAN storage at full speed?
In Avid I can read but can’t write.

I don’t know if that matters but when working with Nuendo from the storage the system hang and have to reboot.

Thanks Bernard.

Rui Peres

[Bernard Lamborelle]

Hi Rui,

I think there might be two different problems and they may or may not be related…

I forgot to ask: what version of metaSAN you are running?

There should be no problem with Nuendo. If it is hanging while playing, there has to be something wrong somewhere…

There is a special procedure for activating the “Virtualization for Avid” feature. If this procedure has not properly been followed, it is normal to you receive errors while trying to update its databases. Please note that the order in which the steps are followed is critical. If the following document has not been carefully implemented, I would suggest starting all over again:
https://www.tiger-technology.com/downloads/ConfiguringMetaSANforAvid.pdf

However, there is probably no point trying to implement this procedure if Nuendo isn’t working fine as it probably means there is something else wrong with your install.
– How often is Nuendo hanging?
– Does it matter how many tracks are you playing when this happens?
– Are you able to successfully run the metaSAN Read/Write Performance Test in the Utilities tab for a while without hanging? If so, what readings are you getting?

It will probably be necessary to analyze complete system logs and work with our support team to resolve your issues. My suggestion would be that you fill a support request at: https://www.tiger-technology.com/support_request to get the process started.

Let us know how it goes.

Cheers,

Bernard Lamborelle
bernard at tiger-technology dot com
http://www.tiger-technology.com
514-667-2015

[Rui Peres]

Hi Bernard.

First of all thank you for helping.

The version of metaSAN is 4.6.1.29.

For the “Virtualization for Avid” i’m gonna do the step by step and see. I tell you after.
Ok i’m gonna fill a support request. I’ll keeping you informed.

Thank you for you help.

Rui Peres

[Bernard Lamborelle]

Hi Rui,

Make sure your SAN setup is sound and solid before trying to configure for Avid. For instance, you should have no problem playing back or capturing from a single Avid machine without implementing this procedure. You should also be able to work with FCP without problem. This procedure is only required so two or more Avid can connect and work off the same volume.

If you are experiencing issues with even a single Avid machine, it is best to get in touch with our support team…

Good luck,

Bernard Lamborelle
bernard at tiger-technology dot com
http://www.tiger-technology.com
514-667-2015

[Rui Peres]

Ok Bernard i’ll do that during the weekend and see what hapens.
Once again thank you for you precious help.

Regards

Rui Peres