Buttons not working on HVX200

[Mark Creek]

Thanks for the do-it-yourself fix info. Didn’t want to void the extended warranty so I sent it back to Mack Camera.
The least Panasonic should do is fix this specific issue for free.
The whole ordeal was costly and a huge pain…

[Iris Bruining]

Hi,

I am glad this time round I have found this post whilst searching for HVX200 owners with similar problems. I have encountered the exact same problem for the third time now; having spent around 800 USD for the previous two repairs. I have only one camera on which to rely; this is not on; I just can not rely on it. Has anyone yet found any official response from Panasonic regarding this problem? I am getting desprate as am outside warranty but have spent close to 7000 euros on it…

Any information welcome!

[Iris Bruining]

Hi Bert

I have checked out the great do-it-yourself user manual how to fix the problem yourself; but in another post regarding this subject I noticed that is says it only happens with camera’s produced in 2007/2008, and that after having it repaired it should not occur again; however it has now happened to me for the third time with the same camera (after two previous repairs in 2009 and 2010); so would like to understand the problem before I send it off for yet another repair costing 280 euros.

Is it corroding cables; or do they get ‘unstuck’? And if it is due to corrosion should a repair not replace these cables with a non-corroding kind, therefore preventing the malfunction occurring in the future?

Thanks very much in advance for your insights!

Iris

[Nuno Sá pessoa]

Same problem for me, I was shooting a TV show and the camera stopped working during the shoot!
This is outrageous!! Panasonic should not just pay for the repair itself (OBVIOUSLY!!) as they should also pay some kind of indemnization to the professionals who spent money on their cameras and ended up screwed over and losing money!! One thing is a hack with a TV set, which is for entertainment purposes, another thing is a hack with professional equipment, which we professionals use for working and making a living!! And I really cannot understand people who stay on these big billion making companies side against people who are trying to make a living! The money we spend for repairing the camera is a lot of money for us, on the other hand it’s less than peanuts for Panasonic and other big companies, and probably much less than whay they pay to all their employees in China!

Nuno S.

[Nuno Sá pessoa]

Same problem for me, I was shooting a TV show and the camera stopped working during the shoot!
This is outrageous!! Panasonic should not just pay for the repair itself (OBVIOUSLY!!) as they should also pay some kind of indemnization to the professionals who spent money on their cameras and ended up screwed over and losing money!! One thing is a hack with a TV set, which is for entertainment purposes, another thing is a hack with professional equipment, which we professionals use for working and making a living!! And I really cannot understand people who stay on these big billion making companies side against people who are trying to make a living! The money we spend for repairing the camera is a lot of money for us, on the other hand it’s less than peanuts for Panasonic and other big companies, and probably much less than whay they pay to all their employees in China!

Nuno S.