Audio problem. Maybe a simple answer.

[Frank Nolan]

Have you made sure that the D-sub connecter for the audio cables is correctly seated and connected to the aja?
When you go to sequence>settings>audio outputs, how many outputs are selected?
If this doesn’t help then I suggest you call Promax and get someone to come and take a look at your set up.

[Jason]

The connector is fine and the output settings are set to 2 channels.
Thanks for your help. I guess I need to call Promax tomorrow morning.

[Bob Zelin]

Jason – don’t give up on the control panel. Simply put the VTR into local, hit play on the VTR (make sure there is audio on the tape). The AJA I/O control panel has tabs that you can select component/composite/S Video, as well as the audio signal. If your AJA IO LA is going right to your TV monitor,you will see the VTR right on your TV monitor without using FCP. Same with the audio into the mixer. This is the way that AJA will want you to diagnose the AJA IO LA. PLEASE spend some time with the AJA IO control panel, clicking on the various tabs – you will see the different input selections for audio and video types – and you will be able to diagnose your own problem without confusing the issue with the multiple FCP settings. If the control panel has red text on the bottom saying that you must update your firmware – then click on UPDATE and let the firmware update in the AJA box. Once it is done, cycle the power on the AJA, and everything will work just fine.

Bob Zelin