Audio distorts with mixer into SONY EX1

[Lorraine Carvalho]

Hey I am currently having the same problem with the XLR inputs of my EX1
When set to ext I get super low to no sounds from both my lavalier and boom mic and I have no idea why. I have tried to change the settings many times including changing the trim levels but nothing changes.
Does anyone know a way to fix this?
Thanks