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Anyone else a little frustrated?
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Can you relay this to THAT team? This is exactly what we are talking about! “Umm, err uh….that’s not my department”….”we would like to see that too”….there are no answers and the whole reason this product would be awesome to to offload the encoding from the CPU…..but a piece of hardware that can be more CPU intensive that if we used the computer’s CPU to encode with from the start! Sorry, just frustration talking but seriously….see where we are coming from. For another instance, the ATEM TVS, now when I am watching TV, I hear audio EVERY TIME, but for the ATEM TVS there is no audio unless you bring it in after the fact in a less than common audio format. Wouldn’t it be better to call it an ATEM Video Only switcher? Every other switcher I am aware of has audio as well….so we get duped, just a little bit…gotta buy something else for it to get something basic like audio…Feels just a little misleading to the customer….like saying, Hey this car is the quietest in its class, but then you have to pay extra for an exhaust….Many of us business owners are looking at costs all the time, and not knowing what really will work, having to plan testing time, finding out there are way more additional adapters, processors, outboard gear than expected or waiting for updates can kill our bottom line! Not to mention productivity, cost us money (often from JOBS lost because something doesn’t work as advertised or we loose future gigs) and just be plain annoying. I think I can speak for most of us here in saying we LOVE what BM products are SUPPOSED to do, just getting them there is often a real pain and verging on making us look at products from other companies….If we are gonna be Beta testers….at least give us a price break and make us aware of the fact….thanks for listening to us at least…
RegardsScott Francis
Mind’s Eye Audio/Video Productions -
Hi
I would like to extend this to: the blast of products are lacking quality control in hardware and software and support.Just some samples from the BMD tools we use:
1: 72×144 Broadcast Video Hub with SmartControl Panels: You can not use the panel for switching a group of signals more than 2. You can not return routing states from RS 422 Remote Levels only, the buttons don’t light after switching. We supplied this bug 2 years ago. Nothing was improved since that.
2: HyperDeck Shuttle and Studio: They dont record RP188 embedded timecode information in the files as advertised. Bad for multicamera shoots you will need it…
If you playback a Clip in the Loopmode, the Loop jumps and freezes for 3 frames at the beginning. Reported as bug, but nothing changed so far.
On the Studio, you cannot playback seamlessly from SSD1 to SSD2, as its advertised. But you can record from SSD1 to SSD2. Logical? I Reported the bug, but no success…..
I don’t need DNxHD Codec that much…3: SmartView Duo: after 1 Week of usage the right screen is gone. Return to Sender…
Furthermore, there is no signal indication on screen that shows an overlay for audio signal presence or even the system format.
– The crafted frontpanel covers some pixels, so for underscan you need the flex…4: Ultrascope: Its not showing 3G 444 or 3G 1080 50p/60p signals… Its on the feature list on the package. one year ago we supplied the issue.. No response at all…
5: Decklink SDI, Extreme,: They are great products no complaints here.
6: ATEM Switcher: Reading in the manual shows how limited this device is: MediaPlayer 180 frames for HD Video Content shared for A and B Channel is laughable these days …
7: H264 Recorder: Totally bad on Mac Platform, works OK on windows 7. The quality of the USB 3 driver integration seems to be the limiting factor, as we tested on different SandyBridge Motherboards. The Mac Pros are dropping frames in the higher rates. The i7 Macbook Pro with SSD do not….
8: Support: Its better to keep an open community to see other users needs. This let me guess how much demand and different views are existing… OK, thanks to the CreativeCow here…
But I still buy their products, because than you know, why you buy reliant gear from … And by the way BMD buzzed out to our clients “everything is cheap!” YES of course…. This helps me marketing.
Cheers.
Gunter.Gunter Puszkar
Head of PostproductionPostFactory GmbH
Leuschnerdamm 13
D-10999 Berlin, Germany -
I see this as a third vote for media express light?
please Johua pass this info to Kristian Lam, or someone else of de development team,
with kind regards
Jack
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I can assure you this has been passed on.
Sincerely,
Joshua
Director of Support
Blackmagic Design Inc. -
Gunter,
I’d just like to respond to this to provide perspective here.
1: 72×144 Broadcast Video Hub with SmartControl Panels: You can not use the panel for switching a group of signals more than 2. You can not return routing states from RS 422 Remote Levels only, the buttons don’t light after switching. We supplied this bug 2 years ago. Nothing was improved since that.
Not being able to route more than two is not a bug. Being able to link 2 is for dual link formats that require two routes be switched at the same time. As for gangs and salvos, these are something we very much want to add, but haven’t done so yet. But we do want to do it.
I happen to use a Broadcast Videohub and SEVERAL smart controls at every tradeshow I go to and I have no problems with lights not changing. So if you think there is a bug here, please contact your local office and tell them how to recreate your situation so it can get logged as a bug. I’m not quite sure what you mean by return routing states from RS422? Are you using Telnet to check this?
2: HyperDeck Shuttle and Studio: They dont record RP188 embedded timecode information in the files as advertised. Bad for multicamera shoots you will need it…
If you playback a Clip in the Loopmode, the Loop jumps and freezes for 3 frames at the beginning. Reported as bug, but nothing changed so far.
On the Studio, you cannot playback seamlessly from SSD1 to SSD2, as its advertised. But you can record from SSD1 to SSD2. Logical? I Reported the bug, but no success…..
I don’t need DNxHD Codec that much…True…neither record RP188 currently. Though both are supposed to be getting this in an upcoming firmware update. Also true about the loop not being truly seamless. Right now, that’s not a bug, but a feature we’d like to improve. Also true about playing back between SSDs on the Studio. This is because they are technically just two files with no relative link. We also can’t guarantee that the drive will be there as it might be removed for a seamless record. Also, not a bug but as designed. I’m sorry you don’t need DNxHD, but many people will need and appreciate the feature.
So, some of these are not bugs at all, they just don’t work the way you want them to. Which is fair enough, but not fixing a bug, and not adding features are two different things.
3: SmartView Duo: after 1 Week of usage the right screen is gone. Return to Sender…
Furthermore, there is no signal indication on screen that shows an overlay for audio signal presence or even the system format.
– The crafted frontpanel covers some pixels, so for underscan you need the flex…Sounds like you had a bad LCD. This has so far been rare. I’ve not had a completely bad one in my region. Of course that sucks, and I hope you got it replaced really quickly. Correct, no overlay of any type on those units by design.
4: Ultrascope: Its not showing 3G 444 or 3G 1080 50p/60p signals… Its on the feature list on the package. one year ago we supplied the issue.. No response at all…
1080p50/60 work, just not in RGB. It will sample every other frame in the high P formats. It will not do 444 at all, there is not enough bandwidth in a 1x lane PCI-express card to fit it.
5: Decklink SDI, Extreme,: They are great products no complaints here.
6: ATEM Switcher: Reading in the manual shows how limited this device is: MediaPlayer 180 frames for HD Video Content shared for A and B Channel is laughable these days …
So this product doesn’t fit for you. I’m sure there is one that will fit your needs exactly. But this one just isn’t it. But not a bug there?
7: H264 Recorder: Totally bad on Mac Platform, works OK on windows 7. The quality of the USB 3 driver integration seems to be the limiting factor, as we tested on different SandyBridge Motherboards. The Mac Pros are dropping frames in the higher rates. The i7 Macbook Pro with SSD do not….
There’s no USB3 driver, so I assume you meant USB2. I have a feeling that some of these issues are related to the software decode of the incoming signal (which goes back to the heart of this thread). Offloading the decoding will probably help, or even shutting off decode. We’ve passed this suggestion on.
8: Support: Its better to keep an open community to see other users needs. This let me guess how much demand and different views are existing… OK, thanks to the CreativeCow here…
Of course, and that’s why I try to post. And we may not always agree. We always want to hear your opinions. Even if we don’t always respond. If it turns out we don’t add a feature you want, does not turn it into a bug.
Sincerely,
Joshua
Director of Support
Blackmagic Design Inc. -
Hi Joshua,
many thanks for your indepth explaints. As you can see, we still buy your products and we like your rapid developments in so many areas.
I’m still confused about the small pass of defining “bug” and “feature”.
1. Still use on the smartcontrol panel one source button and one destination button to apply only a remote level route change. Switch it. Switch it on a different videohub control panel and change the remote only route away from the previous source to some different… This is not reporting back at the first panel…
2. I would suggest to implement the timecode world (laughing) back into the files. So it can order the clips straight to advancing timecode. Or give the user the choice… like a cliplist…
Another question there: how many times can I remove the SSDs to swap the drives for activation? It feels not too strong to do it so many times. I think a “DISK” button could be useful.. maybe on the dead “DISP” button? A could relabel it by myself. Is there any SDK available? 😉3. My reseller sent it back to the distributor for change… Will have it back soon… Wait for it. The front cover is definitly laying over active pixel area? Is this by design?
4. Wondering… Our Snell Archangel PhC works in 3G mode with our DVS Clipster in 3G over the Blackmagic Broadcast Videohub Router. But the Ultrascope is not showing the signal… But your Smartview Duo was showing the signal there… The signal is only 1080 422 50p
Strange, we check this more out…7. Its weird because we use the H264 Recorder on a SandyBridge Z68 Chipset. There is no native USB 2.0 anymore. Just 3.0 There we had some 2 ports, which are working good, and others not…
But we got it working steady so far. Still with older i7 MacBookpro (2010) we had the issues with higher frames were dropping.8. Thanks again for your heads up.
Cheers.
Gunter.Gunter Puszkar
Head of Postproduction
PostFactory GmbH
Berlin, Germany
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