After Effects CC not recognising ProRes files!

[Paul Roper]

I found the solution!

As Todd Kopriva suggested, I looked at his troubleshooting page ( https://blogs.adobe.com/aftereffects/2011/02/troubleshooting-quicktime-errors-with-after-effects.html ) and was interested to read:

“I’ve even seen non-security software such as FileMaker (as well as some malware, as mentioned here) block this communication by taking up the port that is needed.”

Hmmmm…..I use FileMaker Pro a lot, and it’s usually running in the background. So I quit FileMaker, loaded up AE CC, set something to render, and lo and behold it just did it. To double-check, I then loaded up FileMaker, set the same thing to render again, and it failed with the same QuickTime error.

So there you have it. So who is to blame for using that same port? Is it Adobe or FileMaker? I’d bet that whoever is to blame, it would be much easier to get Adobe to change the port rather than FileMaker. Chances of those idiots at Crapple pulling their fingers out and making a 64-bit version of QuickTime? Don’t make me laugh!

– Paul

[Thomas Wood]

I have come across the exact same problem and found this thread very helpful. My Blackmagic card was to blame, or should I say the Desktop Video software that manages it. I installed the latest release from Blackmagic and now everything works as expected.

[Chris Wilson]

Same ProRes issue here. I’m running CS6 on a Mac laptop (Mt. Lion) with no problems. The same version of Creative Suite on my beefier Mac Pro running Snow Leopard doesn’t recognize ProRes or output the format from AE, Media Encoder or Premiere. If it’s relevant, I have an AJA Kona LHe card running, I believe, the latest control panel. Both the laptop and tower Macs also run Final Cut 7.

I’ve read the above thread, poked around on the Adobe site, downloaded and installed ProRes drivers from Adobe…I’m stumped. I have a lot of ProRes 422(HQ) material I need to work with – yesterday. Any additional suggestions would be appreciated?

Thanks.

Chris Wilson
Moving Pictures

[Todd Kopriva]

Here is a new article from us about solutions for problems with QuickTime files in After Effects CC (12.0): https://adobe.ly/QT_AE_CC_12

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Todd Kopriva, Adobe Systems Incorporated
After Effects quality engineering
After Effects team blog
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[Marcus Mullins]

A little late to this, but…

After several “output module failed” errors and some digging I found that Quicktime for PC does not support more than 21 cpu cores (including virtual/hyper-threaded). I don’t think it’s for all of the codecs, but h.264 definitely does not work with more than 21. Anytime I want to export h.264, I have to run msconfig from the start menu, go to the Boot tab, click on “Advanced options…”, check the Number of Processors box, set it to 21, and reboot. Everything seems to work fine after this, I just have fewer cpu’s to work with.

[Matka Okolinska]

Maybe this sound strange but for me works this: turn off firewall and disconnect Internet connection – importing hires mov with no error message.