• Boris FX Particle Illusion

  Correct way to get Serial number accepted when installing 3.0.9 update

  Posted by Ernest Skocdopole on July 5, 2013 at 1:42 am

  Hello, all,

  I’m trying to find out how this new 3.0.9 update needs to work.

  I have downloaded the installer and installed. However, during installation it asks to register serial number. When I enter mine, it states it is invalid.

  Also, when I tried to send email to su*****@*********ch.com, it came back with an email failure notification.

  How do I get my valid serial number to be taken? If there is a new support email address, does anyone know what it is?

  Thank you in advance, because this is not going well.

  Ernest Skocdopole replied 12 years, 12 months ago 2 Members · 2 Replies
• 2 Replies

• 

  Rick Raddatz

  July 5, 2013 at 9:30 pm

  I’d like to know the same. Yesterday – July 4th 2013 – I checked for updates in PI and noticed updates for new emitters and 3 updates for PI (which of course there were error messages when trying to download and install — while for the emitters — they downloaded and installed just fine.

  Anyway — I downloaded the 16.1 MB PI 3.09 Update for Windows (it say it’s 18 MB but it’s 16.1 MB)but I have not installed it until I find out exactly where and how I’m supposed to get a new serial number that is required for the version 3.09 update.

  I hope someone from GenArts will provide the step-by-step procedure for updating to the newest version updates.

  Rick
• 

  Ernest Skocdopole

  July 5, 2013 at 11:26 pm

  I contacted support@genarts.com and they supplied me with a new serial number after I gave them my old one.

  Works now. Support was really quick to respond.

  Nothing special, just effects.

Reply to this Discussion! Login or Sign Up