• Boris FX Particle Illusion

  Problems contacting Support?

  Posted by Blaine Dickman on April 23, 2011 at 10:46 pm

  Howdy,

  I’m trying to install SE on a different computer and my activations are used up. Old computer died.

  I’ve tried three times to send a message to support to get the activations reset and included all needed info in the body of the email. Each time I get an instant email back that says “Ticket creation failed: activation count reset”.

  Apparently there is no way to contact them? I just found out about the ownership change today. Are they still in business? I’m pretty bumbed out here. I have both the orignal key and the newer serial but it does me no good if I can’t even get a message to support.

  I used their link to send. Apparently it does not work any longer?

  Blaine Dickman replied 15 years, 4 months ago 2 Members · 3 Replies
• 3 Replies

• 

  Alan Lorence

  April 25, 2011 at 2:37 pm

  You’ve tried emailing support@wondertouch.com and support@genarts.com and they both give the ticket creation error message?

  Alan.

  http://www.wondertouch.com
• 

  Alan Lorence

  April 25, 2011 at 8:38 pm

  I’ve just found out we’re having a problem with our support system, so if you’re having trouble getting emails through right now it should be fixed soon.

  Alan.

  http://www.wondertouch.com
• 

  Blaine Dickman

  April 25, 2011 at 10:41 pm

  Thanks,
  I tried again and got through OK. They reset my activations, so all is well. Thanks again. 🙂

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