• Boris FX Particle Illusion

  PI Tech Support Up?

  Posted by Philip Knight on January 31, 2011 at 9:26 am

  I didn’t get the usual and immediate auto-response acknowledging receipt of query sent earlier today. Does this mean PI didn’t get it?

  Thanks.

  Philip Knight replied 15 years, 3 months ago 2 Members · 3 Replies
• 3 Replies

• 

  Alan Lorence

  January 31, 2011 at 11:40 pm

  particleIllusion doesn’t get *any* emails. =)

  GenArts / wondertouch does though, and we did get yours. I wonder if the autoreply went to a spam folder?

  Alan.

  http://www.wondertouch.com
• 

  Alan Lorence

  January 31, 2011 at 11:45 pm

  Actually, I think I know the problem: your email address is bouncing. I’ve included the message we get below, but xx’d out parts of your address.

  ——-
  Diagnostic-Code: smtp; 550 No such user here
  ——-

  Alan.

  http://www.wondertouch.com
• 

  Philip Knight

  February 1, 2011 at 12:21 am

  Thanks, Alan. I had to restore my system with Acronis TI a few days ago and something got screwy with my email domain server and/or Thunderbird. So I’ll send you an email again through another account and you can forward your response to that one.

  NRN.

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