• Boris FX

  Windows 7 Ultimate and Boris Continuum 6 in AECS3

  Posted by Mark Santella on November 29, 2009 at 3:39 pm

  Just upgrade to Windows 7 Ultimate 64 bit and Boris 3d objects crashes After Effects. All other Continuum functions work fine. Quad Core, Quadro FX 1500 (latest drivers). Thanks for any insight on this. I used the 3d objectts a ton.

  Matt Mullen replied 15 years, 9 months ago 5 Members · 8 Replies
• 8 Replies

• 

  Peter Mcauley

  November 30, 2009 at 6:02 pm

  Hi Mark,

  We’re looking into this right now – if we cannot easily reproduce the problem then we’ll open up a support case and ask you for more detail. Either way I’ll respond again in shortly.

  Thanks,

  peter.
• 

  Peter Mcauley

  November 30, 2009 at 6:25 pm

  Hi Mark,

  The word from our QA is that Adobe do not fully support AE CS3 on Windows 7 so this may be the reason why you are experiencing these system crashes when using the 3D Objects filters in that configuration. You may have to update CS3 to CS4 to run a supported configuration under Windows 7.

  Cheers,

  Peter.
• 

  Peter Mcauley

  November 30, 2009 at 7:49 pm

  Hi Mark,

  After a meeting, we would like to see if there is some way that we can assist you with getting the BCC 6 filters to work on your current configuration of CS3 under Win 7. Can you please send us the hardware specs of the system that you are running? In particular we would like to know what graphics card and driver version you are using. PLease send that data to me at peterm@borisfx.com and I’ll pass that to our QA group who will attempt to reproduce the set-up that you have. It may be just a driver issue. Are you seeing any unexpected issues with the filters from the BCC OpenGL category?

  Cheers,

  Peter.
• 

  Matt Mullen

  December 2, 2009 at 3:25 pm

  Just to update…..

  If anyone else is having this issue, the customer resolved his problem by updating to the 191.66 driver (the latest) from nVidia.

  -Matt
• 

  Jan Lohuis

  March 15, 2010 at 10:06 pm

  Hi
  I just upgrade to Windows 7 – 64 bit and Boris 3d objects gives a Critical Error in After Effects CS4.
  All other Continuum functions works fine.

  Message BCC Extruded Text:
  Graphics Card: Geforce GT 230/PCI/SSE2
  OpenGL version 2.1.2
  Driver version: 8.17.11.9621
  Available Texture Memory: 4068 Mb.Max Texture Dimension: 8192 x 8192
  Physical CPU count: 8

  Hardware Status: Supported
  Critical Testing: Critical ERROR
  The hardware model is not supported
  A component of your system has been detected which is not official supported by Boris for OpenGL based rendering.
  Yes: Enable OpenGL and continue (may render)
  No: Disable OpenGL and continu ( unlikely to render)

  Current configuration: HP-Pavilion – HPE-120nl
  Motherbord MSI – IONA- Intel PCH H57 -12-21-2009
  Bios 5.07 ROM 8.00 MB
  Intel Core i7 CPU 860 2.8 GHz.

  Memory 6 Gb.

  Thanks , Jalo
• 

  Matt Mullen

  March 16, 2010 at 3:00 pm

  Jan,

  Can you e-mail me at mattm@borisfx.com

  There is a file I can send you which should resolve your issue.
• 

  Algert Guri

  July 31, 2010 at 12:23 pm

  Hello Matt
  I have the same problem as above member
  Boris 3d objects ( extruded text filter) gives a Critical Error in After Effects CS4.
  All other Continuum functions works fine.
  I work on 64 bit os windows 7

  “Hardware Status: Supported
  Critical Testing: Critical ERROR
  The hardware model is not supported
  A component of your system has been detected which is not official supported by Boris for OpenGL based rendering.
  Yes: Enable OpenGL and continue (may render)
  No: Disable OpenGL and continu ( unlikely to render)”

  appreciate any help
  thanks
  algert
• 

  Matt Mullen

  August 2, 2010 at 1:15 pm

  E-mail those details to support@borisfx.com and they should be able to take care of you.

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