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Peter Ralph
Thank You Peter!!!! I initially ordered the Vinten PRO-10 from B&H but after your suggestion of calling Kieth at TriVision I quickly canceled my order at B&H and ordered from TriVision and upgraded to the Vision3! Wow what a difference! Not only was the Vision3 cheaper but shipping was included(and Keith was willing to get it here by Fri to help me out of my jam) as well as the needed spring. B&H was 200 more expensive, did not include the spring or shipping. Then Keith took it a step further by having me call back once the Vinten comes in to walk me through tweaking it so it is perfect and explaining all the details, now thats customer service!! Thanks again, I will be recommending them to anyone looking for a tripod.
Chris