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Incorrect Aspect Ratio
I’m editing some videos for a client and having an issue with exporting to the correct aspect ratio. Some of the videos needed to be exported at 810×400 (mp4) and they turned out fine. One section of the video needs to be exported at 320×240 (mp4). He sent me an example of what it should look like, and I match the settings but my video file isn’t letterboxed (and I have checked preserve aspect ratio using letterbox). This results in a vertically stretched out image.
Hopefully someone can help me figure this out as the deadline is Wednesday and I have a bunch of videos to export. Please let me know if any additional information is needed. Thanks everyone!