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CS3 upgrade
I called Adobe and got 2 different answers about upgrading to the Production Premium. I have AE7 pro and PS & Ill from the CS2 suite. The first call to Adobe gave me an upgrade price of about
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7 Replies
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Our upgrades were in that lower price range. We have a huge number of users of a wide range of Adobe products so we use a contract reseller.
Instead of calling Adobe’s know-nothing customer service people (who may or may not work for Adobe) , try using a respected reseller. The price is the same and they usually have the correct answers.
bogiesan
This is my standard sigfile so do not take it personally: “For crying out loud, read the freakin’ manual.”
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The first quote is probably for upgrading from AE standalone to Production Studio CS3, and the second from Creative Suite 2 to Production Studio. In this case, as long as you have the CS2 serial numbers, everything will be fine.
Adolfo Rozenfeld
Buenos Aires – Argentina
ar(AT)adolforozenfeld.com -
Hi Adolfo
You’re saying that there should be definitely an upgrade path from my CS2 to the Production Premium bundle? Does it matter that my CS2 was itself an upgrade from a full Photoshop version?
Cheers
Antony
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The upgrade needs a CS2 serial number from an actual suite, not just serial numbes from CS applications. So the upgrade is uninstallable without a Suite serial number. I was in a similar situation – I owned all the applications but had bought them all seperately over the years. Adobe wasn’t really into negotiating on that and I finally got someone at Adobe to assign a case to see if they would issue me a CS2 serial number so I could upgrade, but I never heard back and attempts to contact tthem to follow up were just too frustrating.
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Thanks Nick, no, I definitely have CS1 and CS2 as full suites. So it seems I should be able to take the cheaper upgrade path. Cheers, that’s good news.
A
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I’m tellin’ ya, dealing with Adobe’s phone people is only gonna pi$$ you off. Work with a reseller.
bogiesan
This is my standard sigfile so do not take it personally: “For crying out loud, read the freakin’ manual.”
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I’m sorry to bang on about this, but it’s such a massive price difference and even the resellers are twisting my melon man…
I have CS1 & CS2 (they were upgrades from PS7 I think) and I want CS3 Production Premium – Adobe say I don’t qualify for the full discount, one reseller says my CS2 serial will work fine but another isn’t sure…
Does anyone have actual experience of upgrading from this position?
Cheers
A
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