-
Client issue with DVD video
I created a video for a client that was shot on an ex1. Edited as a FCP project w sequence 1920 X 1440
everything looked great. I exported it through compressor and created a wide screen DVD in DVD studio pro.The DVDs looked fine on my Samsung 46″ LCDTV. However my client claims that on their plasma screens at their trade show the video was pixelated and titles were cut off. This leads me to believe that the plasma screens were somehow blowing up the image. I’m sure the titles were title safe
The client further claims that playback on their laptop was also pixelated. Any thoughts? I would guess that their laptops are looking for progressive video while the DVD is interlaced. Am I right? or do they have a legit complaint?
-
3 Replies
-
Greetings Greg,
Hard to say without seeing what it is they are seeing. You previewed the disc before handing it to them, correct? So what you saw on your Samsung should be what they saw.
If I was in your position, I would want to see it on their TV/laptops to in order to take out the chance of misunderstanding, because what they call “pixelated” could mean different things. (Do they mean banding like one would see it picture was over compressed? Or is it pixelation of details? Some people use “pixelated” as a catch-all)
I have doubts that interlacing is the issue, but no clue as to what it may be other than that a (standard def) DVD was being played on a largescreen plasma by way of a less than great upscaling through the DVD player. What was the DVD player and how was it connected (HDMI, component, composite, S-Video)? That is something else I would want to know. That doesn’t, however, explain the laptop performance.
Mike Barber
-
I’ll bet you a dinner that it’s just a matter of them not knowing how to set up their monitor properly. It was probably the zoom control. I have run into this issue several times with clients. Even the A/V people at the hotels don’t understand this. I had a gig at a Ritz Carlton last year. The client paid top dollar to rent an HD plasma monitor, and the A/V guy at the hotel hooked it up COMPOSITE, and had the image zoomed in and blown up. Had I not been there to correct the problem, my video would have looked just like your client is describing. As far as the laptop is concerned, it could be any one of a number of things, but the bottom line is, computers are just not an optimum way to view video.
-
[Greg Ball] “Edited as a FCP project w sequence 1920 X 1440”
You mean 1920×1080, Isn’t it?
Rafael
Reply to this Discussion! Login or Sign Up