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Premiere CC – Crash BEFORE “Import”.
Usually Premiere Pro has many problems with the import action.
Formats, corrupted files, media caches etc.My issue is different and kinda new to me.
Premiere crashes in the exact moment I click on import or double-click on a folder to do so.It doesn’t happen all the time, but quite too often to be a non-issue.
Anyone ever had this kind of experience?“Freelance Post-Producer”
Editor Video
Graphic Designer
Digital CompositorMail: sn*******@***il.com
Mobile: +39 3349129191
Skype: sabakunomaiku -
9 Replies
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Hello Michele,
Can you share some more details about your system and how you’re importing?
1. System specs?
2. Where’s the media stored?
3. What version of Premiere?
4. Are you importing through the Media Browser or File>Import?
5. Does this happen with all media types or a specific kind?Thanks,
Peter
Peter Garaway
Adobe
Premiere Pro -
Here I am, sorry for the delay in the answer and thanks for your support, Peter!
1-2.
CPU: AMD Ryzen 1700X
MOBO: PRIME X370-PRO
RAM: 2x Corsair Vengeance 16GB 2400MHz DDR4
GPU: Nvidia GeForce GTX 1080 8GB GDDR5
Optical Drive: N/A
HDD: 2x Crucial MX300 SSD 525GB [Footage-Projects, separated in each one] + 1x Samsung 850EVO SSD 500GB [OS]3. Latest as far as I know!
4. Tried both.
5. It does not crash when I CLICK on ANY footage.. It’s not a matter of formats. It crashes when it opens the OPTION to import, the file explorer itself freezes istantly making Premiere Pro CC crash! :[
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Hello Michele,
Sorry for the delay? Hopefully, you’re not still having issues but in case you are here’s a few things you may want to try to resolve this issue. Please try testing import after each step.
0. Double check you have the latest Premiere and graphics versions installed
1. While launching Premiere, hold down Shift + Alt (this clears your prefs)
2. Delete your media cache files – https://forums.adobe.com/thread/2152942
3. Try moving your Media Cache to a new location
4. Uninstall Premiere Pro > Run cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) > Reinstall Premiere ProLet us know how it goes!
Peter Garaway
Adobe
Premiere Pro -
Sadly the issue is still here, completely randomized. I’ll try as you said, thank you very much for the support!
“Freelance Post-Producer”
Editor Video
Graphic Designer
Digital CompositorMail: snm.poggi@gmail.com
Mobile: +39 3349129191
Skype: sabakunomaiku -
Was a solution ever found?
I’m running a very similar machine, ryzen 1700 (OC’d to 1700x speeds) and a gtx1060.
I’m guessing it’s something to do with the AMD chips, considering this is the only other instance I’ve seen of the issue.
Any solutions yet? -
i think you’re right about the AMD chip connection. I don’t think this is an issue for many others.
I Hate Television. I Hate It As Much As Peanuts. But I Can’t Stop Eating Peanuts.
– Orson Welles -
I don’t think it’s an AMD chip connection, I have the same issue. It happens about 1 out of 5 times for me. It’s bad enough that when starting a project I make sure to grab everything on the first import and then never, ever, ever import again. I save religiously but I was being a heretic once and this issue bit me pretty bad.
Intel 7700k
960Pro 256
Barracuda Pro 6tb
1070 NVidia
Windows 10Pro -
I have the exact same problem with the crash on import. It is completely random and only happens when i try to directly import. When using the media browser to import, i never have this problem. I also have random freezes when i do a “save as”
These are problems that have been around for a while, but I left sony Vegas to work with Adobe CC to avoid these kind of basic crashes and I have to pay a monthly fee for this??? -
Experiencing the same issue using PP CC2018. I have an Intel chip, crashes almost every time when double clicking to import, or doing File > Import, but dragging the clip into the project bin works fine. Very frustrating.
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