• Adobe Premiere Pro

  Video Export Problem

  Posted by Eleni Mouzourou on January 24, 2015 at 8:33 pm

  Hello there!

  I am exporting the complete timeline of my video (ca.35 minutes) with CS4.
  The video export completes with no error message, the final file looks good, but when playing back the file, the video freezes at a certain point. I’ve repeated the procedure twice and it more or less friezes at the same spot. I tried to export a fragment of about 5 minutes, including the part where the image friezes, and it works just fine. The spot where it friezes is a long shot without cuts, or gaps, so I don’t see how the material might cause a problem.

  I am including an image with my export presents (unfortunately in German!) in case this could help.

  

  Any help or indications would be great!

  Thank you,

  Eleni

  Richard Herd replied 11 years, 3 months ago 4 Members · 10 Replies
• 10 Replies

• 

  Ann Bens

  January 24, 2015 at 9:32 pm

  Maybe nesting will help before export. Just a wild guess.

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• 

  Eleni Mouzourou

  January 24, 2015 at 11:51 pm

  Thanks Ann!
  I’ll definitely give it a try and let you know if I succeded:)
• 

  Eleni Mouzourou

  January 25, 2015 at 6:34 pm

  I just finished another export after nesting the video, like Ann suggested. Unfortunately the video friezes again at the same point… Any further ideas, anybody?
• 

  Ann Bens

  January 26, 2015 at 11:11 am

  Delete problem footage, rename or copy and import again.
  See if that will help.

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• 

  Eric Strand

  January 26, 2015 at 3:18 pm

  Try exporting ProRes then creating the H264?

  @ericstrand11
• 

  Richard Herd

  January 27, 2015 at 12:14 am

  I’m not sure the German word, but what is your keyframe interval?

  [Eleni Mouzourou] “when playing back the file, the video freezes at a certain point. “

  This may be your computer and not the file.
• 

  Eleni Mouzourou

  January 27, 2015 at 7:28 pm

  Thank you Ann, I ll give it a try also! I already managed to export in prores, in a much lower resolution but at least, it worked.
• 

  Eleni Mouzourou

  January 27, 2015 at 7:30 pm

  Hi Eric, thanks a lot for your proposal. Indeed I managed to export the whole file in prores,in a lower resolution and it did work! Hopefully it will also work with the high res. All the best, Eleni.
• 

  Eleni Mouzourou

  January 27, 2015 at 7:34 pm

  Hi Richard, thanks for your reply. Hm, I dont know whats the key frame interval. Where can I find this out? And also,I think it is the file that friezes unfortunately. But maybe the export doesnt work because of a computer memory problem. What do you suggest checking to find out? Best wishes,Eleni.
• 

  Richard Herd

  January 27, 2015 at 7:50 pm

  [Eleni Mouzourou] “export doesn’t work because of a computer memory problem.”

  That’s my guess. On a mac, open Activity Monitor, and see what’s happening. If the “Swap Used” starts to grow, then it’s a computer issue, and you’ll need more RAM. Try uploading the file to the Cow, Vimeo, or YouTube and see what happens on playback. Each of those sites has a flip factory that will convert the video into many formats. In that way, you can tell if your file itself is corrupt, or if your computer is slow.

  Keyframe distance, that’s what I meant.

  

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