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Premiere makes my computer crash. Any ideas?
Hi There,
This problem is driving me crazy so any help or advice is massively appreciated.
I recently bought a new computer from ARIA PC in the UK. It was already built but I bought a NVIDIA Geforce GTX 650 2GB graphics card which I installed myself. All as easy as you would expect. The computer is has a GIGABYTE motherboard, 16GB ram with and I7-3770 CPU.
In almost every scenario the computer was fine but when using Premiere CS6 it would just suddenly crash causing the whole computer to freeze indefinitely. No blue screen, just a nasty static sound from the speakers for a second and then total freeze.
This led me to send the computer back twice as the issue has persisted, they can’t find anything wrong.
What could this be, how can i make my computer work? I just want to edit my film 🙁
Thanks for any advice
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10 Replies
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Have you verified you’re running the correct drivers for your card and OS version? Is your card on the list of certified GPU’s for Premiere Pro?
Have you tried uninstalling and reinstalling Adobe CS since you swapped cards?
Ryan Holmes
http://www.ryanholmes.me
@CutColorPost -
Hi Ryan,
thanks for your reply.
I have done a complete reinstall since got the computer back and still the same issues.
I have installed the drivers for the Card and it says they are upto date if I check but is there a good way I can find out exactly which combo i should be using?
I cant find a decent certified list of supported GPU’s adobie’s own website just says it needs to support openGL 2. and up and my is running 4.3.0. Nvidias list is short and insanely expensive and the card I have although not on the list seems pretty good as far as they go. Would be nuts for it to cause may computer to just totally freeze if I dont have one of Nvidias 5 options…?
Any thoughts?
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[Oli Lyndale] “Any thoughts?”
Yes. Try running Premiere with the “Mercury playback in software only” option enabled. Also, does your problem happen with AE or just Premiere?
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Hi Chris, thanks for your reply.
I have just checked the settings and on my machine and the option for ‘Mercury playback in software only’ is greyed out and permanently set to this.
I do not use AE yet so do not know.
Bizarrely i can be using Premiere for up to an hour before the freeze happens and sometimes within seconds of opening it up.
It doesn’t happen at any other time with any other program.
Does this indicate and possibilities?
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Since the card isn’t on the “white list”, you won’t have GPU acceleration until you add it to Adobe’s text file.
The cards that are approved are so because they work.
What sort of footage are you editing? What kind of drives are you storing your media on? Where are your cache files? Are your media drives, or your system drive rather full? Is there an anti-virus running on the machine, or any other software that may “cycle up” periodically? (network printer monitors, etc, etc…)?
TimK,
Director, Consultant
Kolb Productions,Adobe Certified Instructor
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That’s a good point to bring up, Tim. I had been having periodic problems with AE CS6 crashing – not just crashing, but totally locking up. It turned out to be an issue, not with AE, but with Norton Anti-Virus, which by default, has the “run in the background when other programs are idle” turned on. If it just happened to turn on, for example when I was in the middle of a render, or I had a timeline view using lots of RAM, the lockup would occur, and I’d have to do a cold boot. Once I turned this off, no problems…
Joe Bourke
Owner/Creative Director
Bourke Media
http://www.bourkemedia.com -
Over a decade ago, all I ran on my Macs was Norton (contrary to popular belief, there were some viruses and trojans for Mac back in the days when they dominated the print industry). Unfortunately my luck on Windows with Norton’s and any NLE I’ve tried (Adobe and Vegas included) has been profoundly bad.
McAfee seems to be far less intrusive and I run it on all my production machines, though if I’m editing on an all-nighter, when McAfee kicks in to do its system scan at 3am, things typically slow down (I’ve never experienced a crash though) so I disable the scan for that night.
TimK,
Director, Consultant
Kolb Productions,Adobe Certified Instructor
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I have had folks that build and configure edit systems suggest that I stay away from Norton and McAfee.
They suggested I use Microsoft Security Essentials. I manually update new definitions before I edit. So far it seems to be doing a very good job. Its free from MS.
Tom Daigon
PrP / After Effects Editor
HP Z820 Dual 2687
64GB ram
Dulce DQg2 16TB raid
http://www.hdshotsandcuts.com -
McAfee was a nightmare for me on the recent acquisition of a desktop computer for my business useage. It came installed – I activated, updated the profiles, and within 20 minutes of my creating the backup DVDs, a virus got through the firewall and destroyed my Win7 installation – wouldn’t boot – nothing! Luckily I had made the restore DVD, and then spent a couple of hours bringing everything back, thanks to McAfee’s “security”…
I will never use McAfee again…
Joe Bourke
Owner/Creative Director
Bourke Media
http://www.bourkemedia.com -
[Joseph W. Bourke] “I will never use McAfee again…”
I moved to McAfee when I realized that it was Adobe’s in-house solution for their computers (at that time I had suddenly started to have issues with Panda).
I have seven (WindowsXP, Vista, and W7) seats and haven’t experienced any issues.
Microsoft Security Essentials seems to earn high marks from many. I guess since most of the virus vulnerability on Windows, Outlook, Office, etc, all start with Microsoft…I hesitate to trust their version of an anti-virus solution.
Everyone’s experience varies of course…
TimK,
Director, Consultant
Kolb Productions,Adobe Certified Instructor
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