• Adobe Premiere Pro

  The following disk images couldn’t be opened

  Posted by Kris Merkel on May 18, 2012 at 1:57 pm

  After spending over 10 hours downloading and re-downloading the CS6 trial I end up with the Download assistant “extracting the file” forever and a “warning box” that says:
  “The following disk images couldn’t be opened, image- ProductionPermium_CS6_LS7.dmg, Reason- error -4960”

  I tried re-starting the system extensions disabled but still could not open the disk image, through the download assistant or by just trying to open the disk image.

  I have CS5.5 installed as well as FCP7

  Anyone else here experience this or can provide some external links to troubleshoot this issue?

  thanks

  “Think of everything in terms of building capacity.”

  Kris Merkel
  twitter: @kris_merkel
  Product Specialist, Flanders Scientific Inc.
  http://www.shopfsi.com
  Co-Founder, Atlanta Cutters Post Production User Group
  http://www.atlantacutters.com

  2.2Ghz MBP core i7
  16Gb RAM
  CS 5.5
  FCP7 and Studio
  Blackmagic Design UltraStudio 3D
  AJA IO XT
  FSI LM-2340W

  
  
  

  Kris Merkel replied 14 years ago 2 Members · 4 Replies
• 4 Replies

• 

  Juan Salvo

  May 18, 2012 at 3:34 pm

  Is the image file on your internal hard drive or a San?

  Online Editor | Colorist | Post Super | VFX Artist | BD Author

  https://JuanSalvo.com
• 

  Kris Merkel

  May 18, 2012 at 3:36 pm

  It is on the internal drive

  “Think of everything in terms of building capacity.”

  Kris Merkel
  twitter: @kris_merkel
  Product Specialist, Flanders Scientific Inc.
  http://www.shopfsi.com
  Co-Founder, Atlanta Cutters Post Production User Group
  http://www.atlantacutters.com

  2.2Ghz MBP core i7
  16Gb RAM
  CS 5.5
  FCP7 and Studio
  Blackmagic Design UltraStudio 3D
  AJA IO XT
  FSI LM-2340W

  
  
  
• 

  Juan Salvo

  May 18, 2012 at 3:39 pm

  No clue then. Sorry. In the past I’ve had issued with disk images stored on network drives or Xsan. But not internal. Maybe the download got corrupted? Can you re download the disk image?

  Online Editor | Colorist | Post Super | VFX Artist | BD Author

  https://JuanSalvo.com
• 

  Kris Merkel

  May 18, 2012 at 4:33 pm

  I’ve done it twice already with the same results. I know.. Insane!

  “Think of everything in terms of building capacity.”

  Kris Merkel
  twitter: @kris_merkel
  Product Specialist, Flanders Scientific Inc.
  http://www.shopfsi.com
  Co-Founder, Atlanta Cutters Post Production User Group
  http://www.atlantacutters.com

  2.2Ghz MBP core i7
  16Gb RAM
  CS 5.5
  FCP7 and Studio
  Blackmagic Design UltraStudio 3D
  AJA IO XT
  FSI LM-2340W

  
  
  

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