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Activity Forums Adobe Premiere Pro Premiere CS5.5 crashing repeatedly

  • Premiere CS5.5 crashing repeatedly

    Posted by Michael Wallace on March 2, 2012 at 10:34 pm

    Hi, here are my current specs:

    I am editing on a Macbook Pro (purchased in December) with 0SX 10.7.2.
    Processor: 2.5 GHz Intel Core i7
    Memory: 8 gigs
    Graphics: AMD Radeon HD 6770M 1024 MB
    1 Internal hard drive: 750 gig, 7200 RPM

    I am editing off of two external “G-Raid” brand hard drives, daisy-chained together with Firewire 800 cables, connected to my laptop.

    *I realize this is not an ideal set-up by any means for video editing, but it’s all I have to work with until my employer upgrades to a new edit system.

    The footage I’m working from is XDCAM-EX files, 1080p, 25fps. My sequences involve a multi-clip of 3 camera angles, and my timelines have several nests stacked as well as images stacked. These are all for interviews with graphics layers applied, and are fairly complicated. It is a large project as there are 8 hours of footage I’m working from.

    Since I purchased Premiere in December, it has been working near-perfectly up until today, maybe crashing once in a rare while, usually because I ran out of memory while running Adobe Media Encoder simultaneously. But today it has crashed over 10 times while I have been doing nothing out of the ordinary in my normal workflow, and I’ve been working on this same project for over 2 months now. Today I’ve tried to stop it from crashing by adjusting the amount of memory Premiere uses, as well as closing all other programs while editing. I’ve also tried cleaning the media cache database in Premiere. I have also tried verifying/repairing disk and permissions on all my hard drives, with no problems reported. The only thing out of the ordinary is I did try to reboot my laptop into safe mode which, it wouldn’t do.

    What seems to trigger the crash is if I click and drag a selected sequence on the timeline. I get the “clock” cursor, then the spinning beach ball, and then the program has crashed. If I look at my activity monitor while this happens, there is often still plenty of memory free even while Premiere is crashed.

    Any info or thoughts would be appreciated. Maybe there’s something I’m not seeing here.

    Carole Jones replied 13 years, 9 months ago 3 Members · 4 Replies
  • 4 Replies
  • Michael Wallace

    March 2, 2012 at 11:53 pm

    Correction to my post. What I meant to say about what triggers the crash:
    When I click and drag a NEST on the timeline it crashes.

  • Vince Becquiot

    March 3, 2012 at 2:47 am

    You could try importing your current project in a new project, and /or clearing you media cache files.

    Or maybe you just hit a nasty bug.

    Vince Becquiot

    Kaptis Studios
    San Francisco – Bay Area

  • Michael Wallace

    March 3, 2012 at 3:34 am

    Thank you Vince,

    I tried clearing my media cache files with no result. Importing my project into a new project is a good idea that I hadn’t thought of. I was going to try and reinstall OSX but could not find my disk, so what I ended up doing was just updating to 10.7.3. Premiere still kept crashing after that, but then I verified and repaired my permissions for a third time, and that seemed to do the trick. It’s been stable for the last hour or so and hasn’t crashed yet. I’ll keep this updated with what happens.

  • Carole Jones

    August 18, 2012 at 3:51 pm

    I just want to close premiere CS5 project after having rendered and “Save project” But premiere doesnt ask me to save changes I made to save or not…it just closes…
    Can anyone help or has the same problem?

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