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custom workspace causing crash
After creating a custom workspace in PPro over dual monitors (see attached), the application now crashes every time when it opens to this custom workspace! I don’t have the problem whenever I have a project that opens with the standard “editing” layout–I can then switch to my custom layout without an issue. But, I can’t even get a workaround for this because creating a new project attempts to load the custom workspace (which I want) and then it crashes.
Please help–I have never been so frustrated with what was sold to me as a very intuitive, easy-to-customize workspace.
For those who can’t read it, the error message says “Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project.” I have no idea who “we” is, but they can’t save it!
Dave
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9 Replies
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What version of Premiere Pro?
Delete your preferences, including the workspaces, and then restart.
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Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
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CS 5.5
Thanks–not the answer I was hoping for, but probably the one I was expecting. it’s just time consuming to undock all those panels and set up the workspace.
I think what started this whole fiasco was a question I posted about getting PPro to launch with my custom workspace. A poster told me to duplicate a project with my custom workspace, and then launch PPro from the duplicate. Does that sound correct? I definitely do NOT want a repeat of this problem.
Dave
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Todd–back at work and finally in front of this…Can you be more specific about deleting preferences? And, do you mean delete the workspaces from the PPro interface? Or somewhere else?
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See this section of Premiere Pro Help for information about resetting preferences. Workspace settings are stored with other preferences.
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Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
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Thank you–that definitely wiped my preferences and workspaces, which I have meticulously rebuilt.
As I stated before, my goal is to have PPro launch with my custom workspace, instead of defaulting to “editing” and forcing me to switch it to mine. This is how After Effects behaves, and I can’t see any reason why PPro shouldn’t be able to do this as well.
Another poster said that I should
“Make a “Template” project with the layout want.
Duplicate that project, and launch PPro from the duplicate.”
That doens’t seem to work. How do I accomplish this?
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OK, just need to vent here:
I am going through TOTAL FRUSTRATION HELL with these workspaces. I have come to believe that PPro JUST DOESN’T LIKE to be displayed on dual monitors. Here’s what it is currently doing:
I have made my custom workspace TWICE now (at least I’m getting faster at it!), saved my work (it’s just a template), re-launched PPro, watched as my custom workspace quickly flashes across both screens before settling right back to the default “editing” workspace on a single monitor–wait for it–WHILE KEEPING THE NAME OF MY CUSTOM WORKSPACE!
I’ve had it with this–what am I doing wrong?!?!
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Unfortunately it may be your installation. I have no issues running with a work space stretched over two monitors. In fact this two monitor set-up loads as my default when I create a new project:
(full view)
(left monitor)
(right monitor)As you can see, the timeline pane even spans the monitors
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Thanks for the reply…indeed, it was something I was doing wrong, as I now have the panels where I want them, and it will launch to my workspace. Good to see your layout–it’s always interesting to see what works for other users.
df
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Glad to hear you got it sorted out Dave. I know how frustrating it can be to encounter these “isolated” glitches. I still can’t get my multi-camera window to function right.
JG
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