“Update is not applicable” message

Adobe Premiere Pro

“Update is not applicable” message

Posted by Derek Bowshier on June 16, 2011 at 3:05 am

I just bought and installed CS5.5.
I have a MacPro(3,1) quad core Intel with 10gb ram and a
brand new Quadro 4000 graphics card.

After installation, I have notice that the mercury playback engine is
not turned on, nor do I have the option. After some online reseach, I found
that I need to update to 5.0.3 in order to get the mercury engine to work with
the card.
I went to the adobe site and downloaded the (dvd)5.0.3 update.
After it opens and loads, i get a message that says

Some updates failed to Install.
Update is not applicable.

So as of now. No mercury engine. The whole reason I bought CS5.5.

Any help?

thanks

derek b.

Todd Kopriva replied 15 years, 1 month ago 4 Members · 6 Replies
6 Replies

Ann Bens
June 16, 2011 at 8:47 am

Update 5.0.3 is for CS5, but you have CS5.5 and there are no updates for CS5.5.
Reinstall Premiere.
Derek Bowshier
June 16, 2011 at 1:34 pm

Thanks Ann,

I have reinstalled my CS5.5, but still cannot get the Mercury Playback engine to work.
When I go to general Project settings, under video Rendering and Playback, it has Mercury Playback Engine Software Only, but grey out with no other options.

I have checked all the requirements, and my system meets them all.
(OS 10.6.7)

How do I get the Mercury to work?
Derek Bowshier
June 16, 2011 at 1:43 pm

Thanks Ann,

I have reinstalled my CS5.5, but still cannot get the Mercury Playback engine to work.
When I go to general Project settings, under video Rendering and Playback, it has Mercury Playback Engine Software Only, but grey out with no other options.

I have checked all the requirements, and my system meets them all.
(OX 10.6.7)
Is there something I need to do that I am not in order to get the Mercury Engine functioning?
Derek Bowshier
June 16, 2011 at 2:05 pm

Thanks,

I have reinstalled my CS5.5, but still cannot get the Mercury Playback engine to work.
When I go to general Project settings, under video Rendering and Playback, it has Mercury Playback Engine Software Only, but grey out with no other options.

I have checked all the requirements, and my system meets them all.
(OS 10.6.7)
Is there something else I am missing in order to get the mercury engine to work?
José luis Martínez díaz
June 17, 2011 at 9:32 pm

Did you install Nvidia CUDA drivers?

Jose
Todd Kopriva
June 17, 2011 at 9:43 pm

Yes, as Jose says, make sure that you have the correct CUDA driver installed for your card.

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Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
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