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  • Unsupported format or damaged file

    Posted by Joe Bandy on August 26, 2009 at 3:07 pm

    I am trying to load a older project that I started in CS3 and now opened in CS4. I was re-linking all the media and came across 1 Uncompressed AVI file that would not re-link. I also tried replacing the footage as well with no success. The error I received is File import Failure Error: Unsupported format or damaged file. I know it’s not an unsupported format so it could possibly be a damaged AVI. Fortunately I have it backed up in a different location and will try importing the other backup in today. Is there any other way to link footage in CS4 or any other fixes anyone can recommend I try?

    Thank you!

    Joe

    Vince Becquiot replied 16 years, 8 months ago 2 Members · 1 Reply
  • 1 Reply
  • Vince Becquiot

    August 26, 2009 at 3:21 pm

    Have you tried converting to something completely different like Quicktime animation?

    If you have After Effect and it imports there, you could export that way, but I would recommend a copy of Quicktime Pro or TmpengEnc Express for these kind of quick jobs.

    Vince Becquiot

    Kaptis Studios
    San Francisco – Bay Area

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