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After a System Lockup, Premiere no longer can playback video and generates this error: \dev\stingray\Backend\Src\Video\VideoSegmentsImpl.cpp-176
First of all, I am sorry for the long post, but I want to pass on as much information as possible. While working with my Axio LE system tonight, I had a computer lock up (this happens from time to time with my system.) When these hard lockups occur, I typically just power off, wait an hour (possibly for the PC to cool down) and then power up and go back to work. Tonight, however, after powering up and launching Premiere, the Matrox screen came up … but did NOT display as usual on the NTSC monitor … nor did any audio come up. I might add, the Windows usual startup audio DID sound during the Windows launch just fine. When Premiere launches, I get a “Timeline update in progress” dialogue box that stays up for more than a minute … but never displays what is on the timeline. I can move the mouse around on the timeline but nothing shows up on either the Program monitor in Premiere NOR the NTSC output monitor. Eventually Premiere becomes unstable.
I just noticed that when I can get the timeline bar to move, an image sometimes WILL appear on Premiere’s program monitor (but not the NTSC monitor). Also, one other note, and maybe this is important, when the Matrox box launches in Premiere, I don’t hear the “Matrox sound” but what I DO hear, for a split second, is the audio I was scrubbing in Premiere right when the system locked up. I hear that same split second of the audio I was scrubbing each time the Matrox box comes up.
I am running Premiere 2.0 with latest Axio Utils for that version of Premiere on Windows XP.
I just tried uninstalling and reinstalling Matrox Axio Utils and no dice: same problem as before. The Matrox launch screen stays up forever and never displays on the NTSC monitor … and there is no audio.
Now … I see a Premiere error has just popped up that I have never seen:
Adobe Premiere has encountered an error.
[\dev\stingray\Backend\Src\Video\VideoSegmentsImpl.cpp-176}I have opened up a project in After Effects and the program is slow and sluggish: I can’t scrub on the timeline and if I hit “Play” on the time controls, it does nothing. The program hasn’t crashed yet, but it may as well since I can’t adjust a thing.
More information: Okay … some sort of audio/video handler must be messed up. After rebooting, I can play .wav files fine through Media Player … although the psychedelic display looks a little “rough” .. all jerky and almost a lower resolution. If I open Quicktime, I can play back QuickTime files just fine on the PC (though they will not display on the NTSC monitor … not that they ever did before anyway.)
Now, if I attempt to playback an MPEG1 video file in Windows Media Player, the video starts and then the audio immediately starts “hiccuping” , the video disappears and freezes in a small image in the middle of Media Player’s screen and the player locks up. At this point, I can now no longer playback audio in Media Player: it shows that it is playing, but I hear no audio .. and then little “level meters” at the bottom of the player to the right of the volume bar will show levels for a few seconds … and then “freeze” in place. Also, the little “noises” windows makes … like the little click when you open up My Computer has also gone silent. Quicktime will still playback Quicktime movies fine … but there is now no audio playback … just video.
The only way to get the audio to come back now is to reboot.
I tried to do a Windows Restore to see if I could get back an earlier point a few days ago before the crash … but Restore said it needed 200 gigs of disk space to do a Restore (!!!!!) and after clearing some space, Windows got rid of all of my earlier restore points so now I can’t go back!!
I wonder if something got corrupted … or the hardware got damaged since I was scrubbing audio on the timeline at the time of the hard lockup on this computer system.
I have been tearing my hair out for hours tonight … any suggestions for how I can get my system back up and running would be MUCH appreciated!! I have several projects due on Friday for a new client that I may get SUED over if I can’t deliver them ….. HELP!
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5 Replies
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Sounds like there was a driver corruption during the crash. If you have a system that crashes on a casual or part-time basis you should seriously look at upgrading to a stable system. Let this be the lesson that don’t get forgot! (how annoying to hear…derr)
Ok. I’ve had a similar incident years ago with a Matrox RT2000. Long time ago.
The Matrox Card had to be reinstalled from the beginnig as with Premiere. This means you need to uninstall all the Matrox Utils. Uninstall the Premiere Pro from your Creative Suite.
The goto the Device Manager and make sure anything there that’s Matrox related is definatley uninstalled. The Multimedia connection or Video Drivers might still be there. uninstall them. Reboot.
Now Run the Video Graphics Card and Audio Drivers. Reboot.
Install Premiere Pro – reboot.
Install the Matrox Hardware.
If you get messages about hardware that needs installing ignore them, that will be the matrox card trying to be connected. You must ignore it. The connection will work after you install the software utils then reboot.
If this does not work. You seriously and painfully need to reinstall windows and install everything again… I have had this before too.
Get the computer upgraded ASAP. Once I did that it never crashed. Never. You shouldn’t overclock the CPU either, (I was) this will overload it and overheat – crash.
I pray to the editor God’s the short (hahahaha) uninstall reinstall reboots gets it going again.
– Jon 😉How many editors does it take to change a light bulb?
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Jon … thanks for that advice. I have a week long video shoot coming up so when I am gone I am having the Axio hardware taken out of this machine and installed in another, more reliable box.
I actually got the unit working again tonight … sort of: after running out of ideas, and stopping short of your suggestions above, I stuck in the Windows XP CD and “upgraded” Windows. That process seems to have fixed the immediate problem I was having since Premiere launched fine and played back ONE project fine …. before doing its typical HARD lockup while I was playing back another project. After rebooting, I was able to playback the second project most of the way through before it froze up again.
I hate to say it, but that has been “normal” for this system: I can run it fine for about a week … and then it will lock up hard. If I power off/on immediately to get it “unstuck,” it will lock up again in minutes. If I power it off for an hour and then turn it back on, it might go for two hours before another hard freeze. If I leave it off overnight, then it will run a good week or so before it freezes again … I have had NO luck solving this. I figure it is hardware related, but the PC shows no signs of overheating according to the Speed Fan program I have running. Also, nothing shows up in the Event logger window indicated a malfunction. I suspect that either the Matrox card is faulty or there is some issue with some hardware in the system. Unfortunately for me, the losers I bought this system from went out of business so I have no recourse with them.
I am going to give the system a couple of hours to cool off and then try it again.
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After leaving the system off for over three hours, Premiere hung during the splash screen and Windows would not reboot so I had to hard power down. After powering up and launching Premiere, again, no Matrox audio and no output to the NTSC monitor. I am back at Square One …. what should I do??
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Honestly if I were confronted with these issues, I would do a clean install of everything on the C: drive. This will take less time than trying to hunt down the issue, and is more likely to fix the problem. Remove the Axio card beforehand, and don’t reinstall it until you have installed Premiere. When the found new hardware wizards open, point them to the Axio Utils folder. Then install the Axio software.
It is highly unlikely that the Axio card is bad. This sounds like a software corruption issue.
Double check the configuration for your workstation/motherboard on the Matrox website. Be sure to use the recommended slot for the card.
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I would agree with Eric…I think your OS is corrupted. WM player shouldn’t have any issues playing anything back if it’s simply a PPro/Matrox issue.
One thing…RAM. Every inexplicably unstable system I’ve ever owned eventually came down to bad RAM…and the fact that the system typically needs to “cool down” points in this direction for me. Unfortunately, it’s tough to tell until you actually swap it out as problems with RAM are usually hard to track.
Food for thought…
TimK,
Director, Consultant
Kolb Productions,Creative Cow Host,
Author/Trainer
http://www.focalpress.com
http://www.classondemand.net
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