• Adobe After Effects

  I can’t see my footage in After Effects Composition

  Posted by Mayank Sandh on March 2, 2018 at 6:37 am

  I am experiencing this problem since I started using Adobe After Effects 2018. I shot a footage from my phone with a .mp4 extension but when I imported it to my composition, It is blank. I checked if the footage was blank or that the footage is corrupted but in Media Players, it played fine. Then I shot a footage from my another phone with a .3gp extension and the result was still the same. I even tried converting them into other extensions like .mov but all the efforts were useless. You can have a look at the composition which I was working on. Please help me.

  p.s. I used an old footage of mine with .mp4 extension and it worked fine. I shot that one with the same phone which I have now.

  TECHNICAL SPECIFICATIONS

  ——————————————-

  Processor: Intel (R) Core (TM) i3-6100 CPU @ 3.70GHz

  Installed Memory (RAM): 8.00 GB
  Operating System: Windows 10 Pro

  System Type: x64-based operating System and x64-based Processor

  Graphics: AMD Radeon HD 5450 2048 MB(2GB) Dedicated Memory

  After Effects Version: Adobe After Effects CC 2018 Version 15.0.0

  mp4footage.jpg

  3gpfootage.jpg

  Mayank Sandh replied 8 years, 2 months ago 2 Members · 3 Replies
• 3 Replies

• 

  Walter Soyka

  March 2, 2018 at 6:54 pm

  First, I’d suggest these three troubleshooting steps (do one at a a time and see what works):

  1) Clear the cache (Edit > Purge > All memory & disk cache…)

  2) Reset preferences (Hold Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) while starting After Effects.)

  3) Disable hardware acceleration of the UI (Preferences > Display > Uncheck “Hardware Accelerate Composition, Layer, and Footage Panels.” If toggling this works, try updating your video driver and re-enabling this preference.)

  [Dave LaRonde] “Cel phone video is a right royal pain in the neck for AE because it’s almost always shot at a variable frame rate and AE needs FIXED frame rate video to work properly. “

  After Effects CC 2018 supports variable frame rate video natively and provides footage interpretation options for how to handle VFR/audio sync.

  Walter Soyka
  Designer & Mad Scientist at Keen Live [link]
  Motion Graphics, Widescreen Events, Presentation Design, and Consulting
  @keenlive   |   RenderBreak [blog]   |   Profile [LinkedIn]
• 

  Mayank Sandh

  March 3, 2018 at 3:16 am

  I updated to the version 15.1 but still, it is same.

  THANKS FOR YOUR SUGGESTION!
• 

  Mayank Sandh

  March 3, 2018 at 3:21 am

  I tried all the above methods but the results are the same.

  THANKS FOR YOUR SUGGESTION

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