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Adobe Premiere crashed, wiping 3 months of work with it
My Adobe Premiere crashed, taking with it three months of saved work — autosaves included. I can’t find any recent files. I was working on a short film, but everything from the past three months has disappeared. I had to relink all the media in the project only to find that the sequence dated back to July.
I’m using the 2024 updated version of Premiere on Mac.
Maybe someone can recommend a way to restore it, or explain what might have happened yesterday when Adobe was updating something?
Thank you.
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7 Replies
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Hi, sorry for this. A terrible issue.
I just wonder how it wiped the project file and auto save files. Does it say ‘corrupt’ for the project file or something else? And did you check the places where auto-save could be located? Normally, there are 3 default places (Even this shows how badly Premiere is built for stability), one is the documents folder, the other is the same folder as the project file, and the last one is inside the Premiere folder in the applications folder. No luck at any of these 3 places?
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Thank you for reply. I checked everywhere, did the time machine run as well, its like files just disappeared, so the last saved and autosafe dated back in July. Never had issue like this, always was able to find something. Also did not update the latest update, was working with update from August I think. So my Premier just froze with spinning wheel of death, then I had to force my Mac to restart, and 3 months of all saved assets was gone.
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This seems bullsh*t or skill issue. In no case a Premiere crash could wipe out the project files. Also use incrementale project saves and back ups like every pro on every NLE does.
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Hey Giacomo,
Let’s not label fellow COW users with words like “bullsh*t” when it comes to technical issues.
I am on a PC, and PPro v25 has over the last 9 months destroyed several of my project files + corrupted some in mysterious ways.
Part of the problem was software/hardware issues with NVidia board, already documented on the Adobe’s own forums by others. A case where Adobe appears to interfere with the board.Never the less, if Adobe crashed the software (Mac OS?).
And if the film and project files was on an external drive, with the result that drive got rejected by another Adobe software error, rather than ejected by the user.Then, from following the engineer department at a very large broadcaster. This is the single biggest issue for losing all your project files. More often, than not, it is because a producer have pulled the external drive from from the MAC, without ejecting it first.
(One problem that Windows PC don’t seem to have).Could also be something as simple as a broken cable.
One thing the PC vendors didn’t continue was the “latch” on CAD network cables, or the BNC connector. Instead we have USBc (Thunderbolt) connectors that will easily fall out of the camera, or the MAC, ruining the files on the drive.
(Yes, there is a number of accessories that deals with this issue, but they don’t come as standard)But in that scenario, losing all of your files is a real possibility.
There are people out there who may have the expertise and software to recover the drive.Hope that this helps?
Atb
Mads -
This does sound like a drive failure to me; can you confirm if the project and backup files were in a different partition than the last recovery version from July?
Don’t empty your trash folder. Go check it but don’t empty it.
I think what has happened to you is that the part of the files that is sort of a “table of contents” has become corrupted. Your data is there but is now invisible to the system.
Just in case you didn’t think about it, did you try the drive repair utility in your Mac to scan for damage to your RAID? Sometimes just the scanning seems to clear things up, if you tell it to repair the drive, you are rolling the dice on if it fixes your issue or makes it worse by losing something else critical to restoring the files. If this was happening to me, I’d lay off any remaining very critical files to an external backup drive before proceeding with anything.
I have seen demonstration videos of a drive repair tech fixing such a thing as corrupted headers and if you can afford the service that’s your next step.
I have used Premiere on both mac and pc and personally always found it somewhat squirrel-y, and that led to me exporting backup renders of critical files in h.264 renders every day to an external archive drive as insurance against just this kind of thing, for my own peace of mind.
99 times out of a hundred, pulling out a thumb drive on my mac in a hurry without ejecting it first didn’t hurt anything but yeah, that one time it did, everything on that drive became inaccessible, the same way it has for you. The data is still there, you just lost the map or index to it. This is what I think happened to your RAID.
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I’ve been using Premiere since 1994 on top of everything else.
I have never had an app delete my files on me, heck not even FCPX 🙂
Chances are its a drive issue.
So sorry you had to go through this.
Def a teachable experience.
Always backup.
I have so many different experiences from Avid to Resolve as far as backing up files.
They all have their issues but never ever has any app decide to kill any project of mine…knock on wood 🙂
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Have you contacted Adobe tech support yet?
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