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LH not seen by G5 when Kbox hooked up
Just got my Kona LH and K box from Promax with zero documentation and software…wtf !? Got the LH drivers and Manual from AJA site and got all installed and running well. However, there is no Kbox info on the AJA site and when I hook it up (it seemed straight forward) the LH is no longer seen.
Anyone know what I may be doing wrong? Is there a checkbox somewhere I am missing? I tried both soft and hard restarts with no success. I really want to play with this setup this weekend! Dont make me wait until Monday!
Thanks in advance!! Great Forum!!
Dual 2g G5 / 4g ram / KonaLH / Kbox
OSX 10.4.7 / FCP 5.1.1 / QT 7.1.2
HVX200 / 3x 4g P2 / DVX100 -
4 Replies
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Dear XXIVFPS –
you write –
Just got my Kona LH and K box from Promax with zero documentation and software…wtf !? Got the LH drivers and Manual from AJA site and got all installed and running well.
REPLY – as you have discovered, AJA, Blackmagic, and countless manufacturers DO NOT provide a manual, and you MUST download the pdf file. When you got your Kona LH, you received a CD – this CD has the pdf file that has your manual on it. When you spend $23,000 for an AVID Adrenaline, it’s the same deal – your release notes and installation guide are on the CD – there is no printed manual.
However, there is no Kbox info on the AJA site and when I hook it up (it seemed straight forward) the LH is no longer seen.
REPLY – so let me get this straight. You hookup the LH – everything works, and then you plug in the KL box, and the card is not seen ? I assume that you have the KL box, and not another breakout box from AJA.
The KL box needs no instructions as there is nothing inside it – it’s a BREAKOUT PANEL for the connectors. May I suggest that you fire up your MAC with the LH card in it, pass some video thru it, and WHILE POWER IS ON and RUNNING, plug in your LH Box (you won’t blow anything up) – does the unit stop working ?Anyone know what I may be doing wrong? Is there a checkbox somewhere I am missing? I tried both soft and hard restarts with no success. I really want to play with this setup this weekend! Dont make me wait until Monday!
REPLY – Try what I said – make sure that your LH card is working with the breakout cable before plugging in the KL box. Once you are convinced it is working, unplug the breakout cable, and plug in your KL box LIVE – don’t power down to do this. Did it stop working.
Now, it’s 3:40 eastern time on Saturday – try this now, this weekend, before Monday. Don’t make me wait until Monday to get a response from you, because I will take you around the back and give ya a good whoopin’ !!
Let me know –
Bob Zelin
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Bob –
Thanks for taking the time on a Saturday!
I did what you said and all is right with the world now. I did originally shut down to plug in, and figured it was better to write a quick post than tempt fate, so once again, thanks.
Also – I was fully expecting electronic documentation, but there was NOTHING in the box but the hardware, no CD, no reg card, no warranty card, no 1000 hours of free AOL… nothing!
Now just waiting for my BT-LH1700W, but Im happy to be monitoring to my little 7″ Marshall for now!!
Thanks again
Don
Dual 2g G5 / 4g ram / KonaLH / Kbox
OSX 10.4.7 / FCP 5.1.1 / QT 7.1.2
HVX200 / 3x 4g P2 / DVX100 -
you write –
Also – I was fully expecting electronic documentation, but there was NOTHING in the box but the hardware, no CD, no reg card, no warranty card, no 1000 hours of free AOL… nothing!
Now just waiting for my BT-LH1700W, but Im happy to be monitoring to my little 7″ Marshall for now!!
REPLY – oh oh ! If you did not receive a CD and a little something in a grey envelope – maybe you got a re-pack. Although the correct proceedure is to download from the AJA site, you should have received the CD and some nominal documentation in a gray envelope. Talk to ProMax again – they are a great company to deal with.
You will love the BT-LH1700, and will laugh at the Marshall once you see it.
Bob Zelin
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OOOOHHHH really cant wait for that backordered monitor now!! Usually use the marshall to monitor from the camera while shooting, but had to hook it to the KONA to check it out.
I will be talking to ProMax on Monday to ask about the missing CD and to get the ETA on the Panny Monitor… Cant Wait!!
Thanks again… Have a great weekend!
Don
Dual 2g G5 / 4g ram / KonaLH / Kbox
OSX 10.4.7 / FCP 5.1.1 / QT 7.1.2
HVX200 / 3x 4g P2 / DVX100
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