• Adobe Creative Cloud

  Blank Creative Cloud App Window

  Posted by Jim Collins on August 4, 2013 at 7:18 pm

  Just ran into this problem with a blank Creative Cloud App Window. See screenshot. Any ideas how I can get it back correctly?

  

  Thanks in advance!

  Jim Collins

  Kevin Monahan replied 12 years, 9 months ago 2 Members · 3 Replies
• 3 Replies

• 

  Kevin Monahan

  August 12, 2013 at 3:52 pm

  Hi Jim,
  I’ve not seen that before. Can you try logging out and logging back in?

  Thanks,
  Kevin

  Kevin Monahan
  Social Support Lead
  Adobe After Effects
  Adobe Premiere Pro
  Adobe Systems, Inc.
  Follow Me on Twitter!
• 

  Jim Collins

  August 14, 2013 at 4:46 pm

  I ended up chatting online with Adobe and deleted a file which fixed the problem. They said it is something that happens during updating?

  Jim Collins
• 

  Kevin Monahan

  August 20, 2013 at 6:06 pm

  Yes, I have heard of that problem before. Glad our agent was able to help you. Thanks for reporting back, Jim.

  Kevin

  Kevin Monahan
  Social Support Lead
  Adobe After Effects
  Adobe Premiere Pro
  Adobe Systems, Inc.
  Follow Me on Twitter!

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