• Square Box CatDV

  CatDV says Java missing-but it is installed?

  Posted by Suzan Prince on December 21, 2014 at 10:38 pm

  Hi-

  Just tried opening CatDV 10.0 (via the CatDV control panel and also by logging onto our local CatDV server on Win 7 PC) and got msg: Java missing, please install it from https://www.java.com. Even though I know Java’s already installed updated to latest version, restarted PC and tried again. Same msg. Error logs cite Java exception.
  Normally, I’d try to stop/restart DB from control panel but as I said can’t reach it. Is there still a CatDV Windows command line that will stop/restart DB?

  Doing this remotely on a Sunday so can’t do a complete shutdown until tomorrow morning. But wondering why this msg popped up out of nowhere? No major new program installs or system changes, etc. Any ideas much appreciated. Thanks!

  -Suzan

  John Vaudin replied 11 years, 4 months ago 2 Members · 1 Reply
• 1 Reply

• 

  John Vaudin

  December 22, 2014 at 10:03 am

  Hard to tell without seeing it. Can I ask you to email support@squarebox.com please and we’ll arrange for an engineer to remote in and take a look.

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