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Resolve for windows problem with phantom .cine files
I was looking at at some cine files a few days ago and found that at 21 sec and 14 frames on 24 frames a sec time line the files show a solid black image and on long clips it starts freaking out and flashing different colors and the image moves all over the place. I have not looked at the longer ones to see if it is a specific frame that it starts freaking out on like the solid black is a specific frame. I have only tested a few files to get the frame count of 21:14 but all of them that I flipped through did the same thing on 2 computers and with files from an HD Gold and a Flex.
Also, is there a way to send bug reports directly to the devs or is this the way to do it?
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4 Replies
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Hi michael, you can go to c:Program FilesBlackmagic Design, double click the CaptureLogs.bat, a DaVinci-Resolve-logs-YYYYMMDD_HHMMSS.zip file will be created on your desktop. Please send that file to davincihelp@blackmagic-design.com.
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Hi Michael, Thanks for your report, we do see some error message decoding the clip after 21:14.
Just wonder are you able to play the .cine file in any other cine viewer? Is it possible to send us one clip for further investigation?
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The Phantom Camera Control program and Framecycler can both see the file fine. All of the Phantoms we have are out at the moment and I’m trying to find a file I can send, but how would you like me to send it? I can try to upload a file or just send you a drive.
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Hi Michael, can you upload the clip to dropbox and send us the link through email?
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