• Adobe Encore DVD

  Encore Crashing when importing Timeline

  Posted by Kenn Schulz on April 4, 2017 at 10:07 am

  Have encoded files on HD and trying to import timeline but Encore shuts down. I am able to import Menus, though but not asset (like) .wav or .m2v files. Any recommendations? -KS

  Kenn Schulz replied 9 years ago 2 Members · 2 Replies
• 2 Replies

• 

  Stan Jones

  April 4, 2017 at 1:28 pm

  A Microsoft update KB4013429 March 14, 2017 created issues with the mpeg2 handling libraries. I do not think this is your issue, but some users (in the Encore forum) reported odd and inconsistent behaviors. So it is possible it has added to your woes. I did not see the problem till I tested it in response to reported problems. On one PC, every access of an mpeg file in Windows Explorer resulted in a “silent” crash (explorer just closed without opening the file) and same for Encore trying to import a file. On another PC with the same updates installed, I had no problems.
   
  Some users struggled with removing updates, but this was fixed by a March 20 update, KB4015438.

  https://support.microsoft.com/en-ca/help/4015438

  Stan Jones
• 

  Kenn Schulz

  May 12, 2017 at 11:51 am

  Problem solved 5/12.

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