• Blackmagic Design

  Contacting Support…

  Posted by Daniel Christie on January 10, 2012 at 3:55 am

  Hi,

  Just wondering what the best way to contact BMD support is. I sent a request through the website, but that went straight to the local distributor here in Australia, who suggested contacting the reseller. The problem with that is that I think this is a more complicated driver and/or hardware issue requiring the attention of someone at BMD.

  Regards,

  Daniel

  Joshua Helling replied 14 years, 3 months ago 3 Members · 2 Replies
• 2 Replies

• 

  Mathieu Marano

  January 10, 2012 at 1:08 pm

  Whenever I have a problem a Blackmagic product I:

  -Call my reseller for a replacement to get an RMA ASAP
  -I send a support request via the BMD website
  -I call the support line at BMD
  -I post on creative cow
  -Tweet the problem to the support team members

  All at once. Usually my reseller is the quickest exempt for when Resolve is involved in the problem. Then Dwaine and Dan Moran from BMD answer pretty quickly via wittier or email via the support form.

  Mathieu Marano
  offline/online editor – motion graphics – Post-prod director – DaVinci Resolve operator
  http://www.ilovehue.net

  Administrator of the Montreal Final Cut User Group
  http://www.finalcutmtl.org
• 

  Joshua Helling

  January 16, 2012 at 7:27 pm

  Yeah, if you are in the Australia/New Zealand region your support request will go to New Magic (our master Disti in that region).

  You can always call up any of our offices directly though the timezone differences may be a challenge. But you are always welcome to call any support office you wish.

  Sincerely,

  Joshua
  Director of Support
  Blackmagic Design Inc.

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