• Blackmagic Design

  Media Express – weird audio

  Posted by Scott Carmichael on October 19, 2009 at 2:11 pm

  I’m curious if anyone else has seen this. Whenever we capture via Media Express, when we play it back it shows the audio, but any other quicktime app, including quicktime player show it as having the audio tracks but nothing in them, no sound. So if I open in FCP or STP, the audio waveform is flat. If we open up the files back into MEdia Express, the audio plays fine. Very weird.

  Hardware: Decklink (newer hd version), MacPro quad 2.8ghz.
  Software: Media Express (latest build)

  Scott Carmichael replied 16 years, 6 months ago 2 Members · 3 Replies
• 3 Replies

• 

  Kristian Lam

  October 26, 2009 at 5:01 am

  Hi Scott,

  What is the exact version of drivers you have installed? You can find out by going into System Preferences > DeckLink (or Blackmagic) and it should tell you at the top of the window.

  regards

  Kristian Lam
  Blackmagic Design
• 

  Scott Carmichael

  October 26, 2009 at 12:45 pm

  Thanks for the reply. It is 7.3.1. I sent some example clips to tech support, but have never heard back. VERY frustrating!!
• 

  Scott Carmichael

  November 9, 2009 at 3:46 pm

  Kristian,
  I can send you a link to the clips, but it is getting very frustrating I am hearing nothing back from tech support.

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