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‘Device missing’ after driver update
I’m running on a G5 quad with a decklink extreme pcie. I had a problem digitizing something in FCP from an XD-Cam deck so I decided to upgrade the driver. I was running driver version 5.2.
After removing the drivers and re-installing with version 5.6, FCP complains that the device is missing. I trashed all prefs and plists related to FCP and/or Decklink and tried again but no luck. On another computer (also a quad G5 with Decklink extreme) I found a version 5.4 installer (working fine on that machine) so I tried that, also without succes. After reverting to 5.2 the card was recognized by FCP again…
(But now I still have this issue capturing from an XD-Cam deck. When paused I see the image from the deck on both my SDI-monitor and the capture window in FCP. When I press play I see the footage on my SDI-monitor, but FCP shows ‘no video input’.)Anybody?
Arjen
postoffice
Amsterdam -
4 Replies
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Hi Arjen,
Turn off UMID in your VTR menu options. You should be able to capture from the deck then.
It’s also strange that the 5.6 drivers do not recognise the card. Does the DeckLink Preferences work when these drivers are installed? Are you on an user account with admin rights?
regards
Kristian Lam
Blackmagic Design -
Eeerrm… What is UMID and if I turn this off what will change? It’s probably something I (should) know, but the abbr. does not ring a bell.
About the 5.6 drivers, everything seems to work (prefs pane, desktop shows up on the SDI monitor and on the Y-out to my client-TV-set) but when I start FCP I get the device missing error. After Effects comes up with a Quicktime component missing error.
There is only one account on this machine and it has all admin rights. The strange thing is that this happens when I upgrade to 5.4 or 5.6. Reverting to 5.2 solves the ‘device missing’ problem.
You may recall I had this problem before with a multibridge. Updating the software (and firmware in that case) resulted in the device missing problem. The multibridge now sits in another machine (I’m not sure about the driver version there) and I put an Express pcie in mine. In the meantime I changed harddisks in this machine with a clean system and software (Final Cut, After Effects etc.) install so I think we can rule out system software. Other than the standard video card (GForce 6600) there are no other cards present in this machine.
Can I really be the only one with this problem??Tnx,
Arjen
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Hi,
UMID is an unique label for identifying media files and streams. It will not affect operation when turned off. You should be fine. 🙂
Just wondering, you are installing from the mounted disk image and not copying the installer files off the disk image before installing right?
regards
Kristian Lam
Blackmagic Design -
Now I still don’t know what UMID is or where to find it, but i’ll keep looking…
And yes, I always install from the mounted disk image.
For now I’ll just stick with 5.2 unless you know of issues with this version that I have not found yet.Thanks,
Arjen
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