• Lighting Design

  Litepanels Customer Service

  Posted by Todd Terry on August 9, 2017 at 4:17 pm

  After having a nightmare experience (one of several) with DJI and their customer services over the past few weeks (they are right up there with Comcast and Bank of America)…. I had to take just a second to brag on a company that is doing it right.

  Litepanels.

  We love the Litepanels Astra instruments, but I had one develop a problem recently. It was more than a year old so I was sure it was out of warranty, but it’s an expensive instrument so I knew that even a fairly pricey paid repair would be more than worth it.

  I contacted Litepanels by email yesterday and immediately got a response from Steve in Vitec Videocom Support/Americas. He was super helpful with my issue, explained that I actually have a two year warranty on the light, and was more than eager to help me solve my problem.

  That’s so refreshing. And sadly, so rare.

  So… way to go, Litepanels!

  T2

  __________________________________
  Todd Terry
  Creative Director
  Fantastic Plastic Entertainment, Inc.
  fantasticplastic.com
  

  Todd Terry replied 8 years, 10 months ago 1 Member · 0 Replies
• 0 Replies

Reply to this Discussion! Login or Sign Up