• Avid Media Composer

  AVID Subscription has failed.

  Posted by Kristin Leys on July 18, 2014 at 10:47 am

  I’ve just set up a new system, 6 core Trash Can Pro. And installed the subscription version of Media Composer 8. All goes well. Work starts coming in…

  And here we are a month later and the license has failed to update. And Media Composer will stop working in a day or so.

  If I attempt to renew the license manually in the application manager I get an error.

  “Failed License Renewal: 101 Subscription Renewal Error: Failed to set Expiration Date”

  All the appropriate AVID account settings appear correct. And I’m chasing my tail with AVID Support via email.

  I was hoping someone may have come across this and have any ideas for fixing the problem.

  Kristin Leys replied 11 years, 9 months ago 3 Members · 4 Replies
• 4 Replies

• 

  Dan Crouch

  July 18, 2014 at 11:22 am

  I had the same.
  I had to call up Avid support and a guy on the phone took over my mac and sorted it out.
• 

  Kristin Leys

  July 18, 2014 at 11:34 am

  Good to know. If the email thing doesn’t pan out soon I’ll make that call.

  Thanks.
• 

  Bill Ravens

  July 18, 2014 at 12:04 pm

  Trash Can Pro? LOL…hey, I like that pseudonym.
• 

  Kristin Leys

  July 18, 2014 at 10:41 pm

  What can I say. Not a fan of the design.

  The pseudonym is very old, bit like me. Some handles you just keep using. Even if it does manage to mangle 2 languages at once.

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