• Avid Media Composer

  Unsupported Resolution….

  Posted by Jimmy Stewart on November 17, 2007 at 10:36 pm

  i have P2 footage that i imported properly. edited all day, ran out of space, so i cleaned up some files. when i went back to avid it says “exception: MOB_OFFLINE.” i closed avid, ran disc utility, restarted the computer – noticed i had an extra gig now free, opened my project and no video. the timeline is there, and my clips, but it wont play the video and now says “unsupported resolution.” i shot 720p 24fps. im totally confused here…and frustrated. please help! thanks!

  j

  Kathryn Russ replied 17 years, 5 months ago 3 Members · 5 Replies
• 5 Replies

• 

  Jimmy Stewart

  November 17, 2007 at 11:17 pm

  when i create a new sequence in the same project, it plays the footage fine. im not sure why it is now saying “unsupported resolution” in my original sequence???
• 

  Joe Womble

  November 18, 2007 at 5:03 am

  Try relinking to the footage. If this doesn’t work, try deleting the databases and let Avid rebuild them. If these don’t work, you may have a corruption in your Avid user files. Try deleting those and build a new one.

  I know these are very basic suggestions, but you need to be sure they are not the problem before you try manipulating the footage files. Do you have access to the files on the P2 cards or Firestore or a backup hard drive?

  Regards,

  Joe Womble
• 

  Jimmy Stewart

  November 18, 2007 at 2:46 pm

  hi joe,

  thanks for the suggestions. i will try to do those things. ive only been editing with avid for a year or so…its been final cut before that, but i really like some advantage with avid.

  i did back up the P2 files on another drive…so i have two sets, and also a set as quicktimes.

  i just found an old post on how to rebuild…i will try.

  thanks again,

  j
• 

  Jimmy Stewart

  November 18, 2007 at 3:06 pm

  i trashed the user and directory files: mdb and pmr files, and it stills says “unsupported resolution.” i am able to play the files in my source window, and the record is blank. i cannot play anything in the record window. i also tried to relink the files. im lost here. what do you think the next step is?

  should i delete the mxf files, keep my sequence, then bring the files in again?
• 

  Kathryn Russ

  November 18, 2008 at 7:59 pm

  do this….

  uninstall AVID- reboot
  Install AVID – reboot
  repair permissions- reboot

  do all 6 steps and no more pesky “unsupported resolution.”
  AND no more housecleaning while working in a project !-
  I just re-learned that lesson myself

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