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dead symphony!
Having just relocated and turned on our Symphony v4.2 we have hit a big problem, an error message that reads “error: Assertion Failed: noValidResolutions == FALSE File: T:\\ppg\MediaComposer\Media_composer\WellKnownMobsMC.c, Line 285” during the initializing media streams of the boot process.
I have run an avid systems check, which is fine. I then deleted everyhting and totally reinstalled the software – same error message on boot up. I then deleted all of the pmr and mbd in the OMFI directories on all drives and it rebuilt the prm and mbd files just fine on our two external SCSI arrays and on drive E, but only rebuilt the prm file on C and D. Deleting these files again and turning off the external arays got exactly the same result – E has a valid looking prm and mdb file, but C and D just have a prm and then the Symphony crashes. I can see, read and write to all drives, and all of our other programs run fine.
Any ideas on a solution folks?
Desperate Chris. chris@cla.bz
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10 Replies
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You have a corrupt media(s) and/or corrupt drive.
Scan the drive for errors and follow these steps…
https://www.avid.com/onlineSupport/supportcontent.asp?contentID=3223 -
Tried that – no difference. Then I tried removing everything avid from the system, including most if not all of the registry values and all of the omfi folders, to have as clean an install as possible (it wouldn’t delete the legacy values). Rebooted and did what should have been a totally fresh install, and I get exactly the same error message and lock up…!
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disconnect all of your drive from your system (no SCSI, no fibre, no nothing), and reboot and try it again. Does your Symphony come up? If it does not, uninstall and reinstall your AVID software. If this does not resolve your issue, run AVID System Test Pro in your Utilities folder to test your cardset.
Bob Zelin
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Hi Bob
Excellent suggestion – I actually went a stage further in my desperation last night and reformatted the system drive and then loaded up my symphony backup disk to bring the machine back to exactly as it was when it first arrived, with no drives other than the system C: attached… which I was sure would work, but I get exactly the same error message – and running the board checker passes every test.
Any other ideas?
Chris.
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Try resitting all the PCI cards.
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I googled the error message, and the assorted knowlege bases (from AVID and others) say that it’s an improper load of AVID Xpress Pro, when you have a PC Symphony ? Correct ? There is also mention of bad ram (which I find hard to believe).
Certainly, as has been suggested, reseat your cardset.
OK – let me get this straight here. You reformatted your Symphony PC – let the drive reformat, and then installed the OS. Then you installed the orignal AVID Symphony software, and you have the same problem ? You are sure that you are not using a “backup disk” or some sort of “restore disk” that you made – and this is the REAL AVID software, and not some strange copy, or Norton Ghost, etc. ????
Bob Zelin
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Hi Bob
I found the same Xpress link, which does have exactly the same message… but not, this system has never had Xpress loaded. The exact reformatting procedure that I followed was to go back to my Windows 2000 Pro disk, and do a brand new install of Windows on my C: drive, including a full format and operating system load. I then went to the restore ghost CD I got from the reseller, which just restored the system and drivers to exactly how they were when the unit first arrived from Midwest Media. I then went to my original symphony 4.0 disk, not a copy, and loaded the avid software. Finally I went to the same disk and upgraded the atto and vga drivers, and loaded directx.
As far as I know that should leave me with a system drive that has nothing on except for the original symphony load. I then ran the card checker software and everything passed all the tests, and finally ran a ram checker and all of the memory came out fine. I didn’t connect any disks except for the system drive C:, so there couldn’t be any problem there.
I then ran the symphony program and got exactly the same error message at exactly the same place. This one has got me so confused! As a last resort I have just picked up another drive to install as C: in case the system drive itself has some problem.
What I don’t understand is why the error message is exactly the same as for an Xpress problem on a totally reformatted disk…
Any other thoughts guys?
Chris.
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Avid KB also mentioned something about a bad dongle (the system must be checking the dongle for what resolution is ‘allowed’).
Try the Dongle Dumper. See if it is reading your dongle correctly.
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Hi Guys
The problem is corrected and this last post got us there! Running the dongle dumper three times gave me two rejections and one good id dump, switching the dongle to another USB port let everything run as it should – the original USB port must be in the process of going bad, not failed which I would have seen it on the hardware tests, but just flakey enough to throw the Avid software out.
Excellent call MPE…
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In a million years, I would not have guessed that. Good job, MPE !
Bob Zelin
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