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Activity Forums VEGAS Pro Important: recent Windows 7 update crashing GPU-enabled Vegas (details inside)

  • Important: recent Windows 7 update crashing GPU-enabled Vegas (details inside)

    Posted by David Alfredo on March 17, 2013 at 3:27 am

    As reported by lots of Windows users the update KB2670838 causes severe performance issues and software crashes for certain hardware and drivers builds, both Intel and AMD as well as Nvidia/ATI are affected…

    Not only browsers such as Firefox are unable to run with this update installed, also many games crash to desktop and video applications relying on DirectX – OpenGL (such as Sony Vegas Pro 11 – 12 GPU acceleration modules) crash too, there’s only one fix so far, uninstalling that update from the control panel and don’t install Internet Explorer 10 since it comes bundled with the buggy update.

    Hope this can alleviate some users having Vegas running wild for no reason after the KB2670838 update installed.

    David Alfredo replied 13 years, 2 months ago 4 Members · 8 Replies
  • 8 Replies
  • Norman Black

    March 17, 2013 at 4:36 am

    It appears to only affect hybrid graphics setups. It made to change in my setup.

    GPU problems on my slideshow project on pan/crop/rotate. Video projects are fine…fingers crossed.

    I have a desktop machine and an AMD 7950 card.

    Vegas uses OpenCL for GPU acceleration. NewBlue Titler uses OpenGL.

  • David Alfredo

    March 17, 2013 at 6:01 am

    just a quick Google will neat you users affected with common desktop builds, CPU + GPU not hybrid, I updated some old computer lying about at home and tested… yes, crash with some apps even Vegas 11 + Nvidia 9800 GTX GPU, updated = crash when using GPU, uninstalled update = running back fine…. thanks God for manual updates and waiting for feedback before downloading any of them.

    check here for other specific Vegas issues regarding KB2670838

    https://www.sonycreativesoftware.com/Forums/ShowMessage.asp?Forum=12&MessageID=797693

  • Steve Rhoden

    March 17, 2013 at 12:10 pm

    Good post David, Vegas users need to be aware of this update that
    can cause severe issues.

    Steve Rhoden
    (Cow Leader)
    Film Editor & Compositor.
    Filmex Creative Media.
    https://www.facebook.com/FilmexCreativeMedia
    1-876-832-4956

  • Thayalan Paramasawam

    March 17, 2013 at 4:40 pm

    yes its true…….its happen to me also

  • Steve Rhoden

    March 17, 2013 at 6:59 pm

    I dont do updates, period. Once i have my system and workflow
    stable and rock solid, i dont fuss with it, if its not necessary.

    Steve Rhoden
    (Cow Leader)
    Film Editor & Compositor.
    Filmex Creative Media.
    https://www.facebook.com/FilmexCreativeMedia
    1-876-832-4956

  • David Alfredo

    March 18, 2013 at 1:41 am

    The thing is that Microsoft promises performance upgrades to both DirectDraw (2D) and Direct3D (3D) with that buggy update… the facts being is an update necessary for their new version of Internet Explorer (10) to run properly… and not getting close to other browsers performance and security such as Chrome, breaking DirectX stability for a large number of GPU drivers and software in the mean time, what a way to cause headaches to your customers, a lot of users are still clueless as to why their computers and/or software are not performing well and crashing these last few days…

    Microsoft didn’t even sent a new update to fix the buggy one, thy just instead moved it from “important” to “optional”… come on, this is too much… almost as Nvidia breaking CUDA and OpenCL backwards compatibility with their Kepler Gaming cards and intentionally removing crippling their performance in GPGPU, but that’s understandable since they’re aiming at gamers and they perform extremely well for that, gaming, they expect you to buy Quadro cards for other tasks apart from gaming.

  • Norman Black

    March 18, 2013 at 3:42 pm

    A lot of the Update is back porting various Windows 8 only APIs to the Windows 7 platform. This would allow a program to use the supposedly better APIs available in 8 and still work on Windows 7. Otherwise the application would need unique code paths.

    It seems IE 10 is using some of these APIs and wants the platform update.

  • David Alfredo

    March 18, 2013 at 9:36 pm

    the problem being that these new API libraries are conflicting with existing GPU drivers, performance issues and software crashes are being reported to GPU manufactures when the fact is Microsoft is the one to blame… now both Nvidia and AMD/ATI will have to optimize their drivers for the update or just ask Microsoft to rewrite their APIs so they don’t clash with drivers’ stability and performance. I can’t believe all this for Internet Explorer 10, which I tested thoroughly and is still way, way behind Chrome and other browsers regarding speed, memory efficiency and security.

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